Remarkable Service

Häftad, Engelska, 2014

AvThe Culinary Institute of America (CIA)

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A professional, highly trained staff offers a competitive advantage for all foodservice operations, from practical service skills (i.e., setting the table, serving the food, and presenting the check) to less tangible service skills (i.e., creating a welcoming space, exhibiting a helpful attitude, and anticipating customer needs). This revised edition has been thoroughly re-organized and updated with all-new photographs and includes new "Scripts for Service Scenarios" throughout to help servers practice real-world scenarios.

Produktinformation

Utgivningsdatum2014-04-11
Mått188 x 229 x 20 mm
Vikt612 g
FormatHäftad
SpråkEngelska
Antal sidor304
Upplaga3
FörlagJohn Wiley & Sons Inc
ISBN9781118116876

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Founded in 1946, The Culinary Institute of America is anindependent, not-for-profit college offering bachelor's andassociate degrees in culinary arts and baking and pastry arts, aswell as certificate programs in culinary arts and wine and beveragestudies. A network of more than 45,000 alumni has helped the CIAearn its reputation as the world's premier culinary college.The CIA, which also offers courses for professionals and foodenthusiasts, as well as consulting services for the foodservice andhospitality industry, has campuses in Hyde Park, New York; St. Helena, California; San Antonio, Texas; and Singapore.

Preface viiiAcknowledgments xivChapter 1 The Principles of Remarkable Service 2Chapter 2 Styles of Service 20Chapter 3 A Clean and Safe Dining Room 48Chapter 4 Preparing and Maintaining the Dining Room For Remarkable Service 72Chapter 5 Reservations and Waiting Lists 110Chapter 6 Serving Guests 136Chapter 7 Beverage Service 176Chapter 8 Wine Service 208Chapter 9 Banquet Service in the Restaurant 230Chapter 10 Remarkable Service Interactions 254Appendix 268Bibliography 277Trade and Professional Groups 279Index 281