JACK J. PHILLIPS, PHD, is a world-renowned expert on accountability, measurement, and evaluation. Phillips provides consulting services for Fortune 500 companies and major global organizations.DR. WILLIAM D. TROTTER, is an internationally recognized expert in the areas of strategic planning, process and organizational transformation, and creating high-impact internal consulting capabilities.PATRICIA PULLIAM PHILLIPS, PHD, president and CEO of ROI Institute, is an internationally recognized consultant in measurement and evaluation. Her clients span over 60 countries and include global corporations as well as government, non-profit, and non-governmental organizations.

• About the Authors ixAcknowledgments xvPreface xixChapter 1 The Role and Importance of Internal and External Consulting 1Chapter 2 Organizing the Consulting Practice to Deliver Value 37Chapter 3 Managing the Consulting Practice to Deliver Value 81Chapter 4 Controlling Costs and Enhancing Value 117Chapter 5 Utilizing the Consulting Scorecard for the Practice 153Chapter 6 A Logical Approach to Measure Impact and ROI for Projects 175Chapter 7 Developing Powerful Objectives at Multiple Levels 217Chapter 8 Aligning Projects to the Business 233Chapter 9 Planning the Evaluation 253Chapter 10 Methods of Data Collection 269Chapter 11 Data Collection at All Four Levels 315Chapter 12 Isolating the Effects of Consulting 341Chapter 13 Converting Data to Money 371Chapter 14 Tabulating Project Costs and Calculating ROI 409Chapter 15 Reporting Results to Key Audiences 439Chapter 16 Call to Action 479Notes 485Index 489

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JACK J. PHILLIPS, PHD, is a world-renowned expert on accountability, measurement, and evaluation. Phillips provides consulting services for Fortune 500 companies and major global organizations.DR. WILLIAM D. TROTTER, is an internationally recognized expert in the areas of strategic planning, process and organizational transformation, and creating high-impact internal consulting capabilities.PATRICIA PULLIAM PHILLIPS, PHD, president and CEO of ROI Institute, is an internationally recognized consultant in measurement and evaluation. Her clients span over 60 countries and include global corporations as well as government, non-profit, and non-governmental organizations.

• About the Authors ixAcknowledgments xvPreface xixChapter 1 The Role and Importance of Internal and External Consulting 1Chapter 2 Organizing the Consulting Practice to Deliver Value 37Chapter 3 Managing the Consulting Practice to Deliver Value 81Chapter 4 Controlling Costs and Enhancing Value 117Chapter 5 Utilizing the Consulting Scorecard for the Practice 153Chapter 6 A Logical Approach to Measure Impact and ROI for Projects 175Chapter 7 Developing Powerful Objectives at Multiple Levels 217Chapter 8 Aligning Projects to the Business 233Chapter 9 Planning the Evaluation 253Chapter 10 Methods of Data Collection 269Chapter 11 Data Collection at All Four Levels 315Chapter 12 Isolating the Effects of Consulting 341Chapter 13 Converting Data to Money 371Chapter 14 Tabulating Project Costs and Calculating ROI 409Chapter 15 Reporting Results to Key Audiences 439Chapter 16 Call to Action 479Notes 485Index 489

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JACK J. PHILLIPS, PHD, is a world-renowned expert on accountability, measurement, and evaluation. Phillips provides consulting services for Fortune 500 companies and major global organizations.DR. WILLIAM D. TROTTER, is an internationally recognized expert in the areas of strategic planning, process and organizational transformation, and creating high-impact internal consulting capabilities.PATRICIA PULLIAM PHILLIPS, PHD, president and CEO of ROI Institute, is an internationally recognized consultant in measurement and evaluation. Her clients span over 60 countries and include global corporations as well as government, non-profit, and non-governmental organizations.

• About the Authors ixAcknowledgments xvPreface xixChapter 1 The Role and Importance of Internal and External Consulting 1Chapter 2 Organizing the Consulting Practice to Deliver Value 37Chapter 3 Managing the Consulting Practice to Deliver Value 81Chapter 4 Controlling Costs and Enhancing Value 117Chapter 5 Utilizing the Consulting Scorecard for the Practice 153Chapter 6 A Logical Approach to Measure Impact and ROI for Projects 175Chapter 7 Developing Powerful Objectives at Multiple Levels 217Chapter 8 Aligning Projects to the Business 233Chapter 9 Planning the Evaluation 253Chapter 10 Methods of Data Collection 269Chapter 11 Data Collection at All Four Levels 315Chapter 12 Isolating the Effects of Consulting 341Chapter 13 Converting Data to Money 371Chapter 14 Tabulating Project Costs and Calculating ROI 409Chapter 15 Reporting Results to Key Audiences 439Chapter 16 Call to Action 479Notes 485Index 489

Select Guide Rating