Jack J. Phillips, Ph.D., is co-founder and Chairman of ROI Institute, Inc., U.S.A. He is a world-renowned expert on measurement and evaluation. Patti P. Phillips, Ph.D., is an internationally recognized author and consultant. She is co-founder, President and CEO of ROI Institute, Inc., U.S.A.

• Part I: The Measurement Imperative 1. The Need for Results-Based HRD 2. A Results-Based Approach 3. The ROI Methodology Part II: Evaluation Design Issues 4. Evaluation Research Design 5. Evaluation Instrument Design 6. Basic Statistics or Data Analysis Part III: Data Collection and Analysis 7. Measuring Inputs and Indicators 8. Measuring Reaction and Learning 9. Measuring Application and Business Impact 10. Isolating the Effects of Programs 11. Converting Data to Monetary Value 12. Identifying Intangible Measures 13. Determining Program Costs 14. Calculating the Return on Investment 15. Forecasting ROI 16. Evaluating External Resources Part IV: Implementation Issues 17. Selecting Technology 18. Communicating Program Results 19. Gaining Management Support 20. Implementing and Sustaining Evaluation

'Provides the modern HRD professional with a comprehensive system to deliver effective interventions that clearly impact the bottom line. Crucially, it does this in a way that HRD executives can readily understand and then utilize to make future investment decisions.' - Mike Hogben, Head of Learning & Technology, EDF Energy, U.K.'The Handbook has been my favorite measurement and evaluation guide and I have used many through the years. This fourth edition includes exciting new research, current examples, universal instrument designs and even a survey of classic measurement processes. This is a practitioner's dream resource and I highly recommend it to measurement and evaluation novices and experts alike.' - Toni DeTuncq, President, THD & Company, Inc., U.S.A.'A must-adopt for colleges and universities! This new edition of the Handbook is the most comprehensive textbook available that presents a systematic, proven process to measure the impact and ROI for any project or program. Through their research-based, practitioner-focused examples, Jack and Patti offer contemporary strategies and solutions certain to build the next generation of measurement and evaluation competence.' - Cyndi Huff Gaudet, Ph.D., Chair and Professor of the Department of Human Capital Development, The University of Southern Mississippi, U.S.A.'Once again, the authors effectively guide readers on a comprehensive journey through the world of evaluation – from myths to realities – with practical details for real-life application. This is a must read for students and practitioners of human resource development and human capital development alike.' - Mamie Griffin, Ph.D., Adjunct Assistant Professor, Alcorn State University, USA and Business Faculty member, Abu Dhabi Women’s College, U.A.E.'Jack and Patti provide an exceptional pathway to determine the impact and value of HR programs, as well as an evidence-based resource for all to use. It’s comprehensive and contemporary, demonstrating why ROI Methodology™ is a global evaluation system.' - Dwuena C. Wyre, Ph.D., Assistant Professor, Indiana State University, U.S.A.'Profoundly powerful, once again Jack and Patti Phillips guide us through a framework which provides perspective on how programs and initiatives can impact organizations. This is a must read for all leaders who are responsible for executing strategy!' - Judith Cardenas, Ph.D., CEO, Strategies By Design and Professor of the College of Social and Behavioral Sciences, Kaplan University, U.S.A.

Jack J. Phillips, Ph.D., is co-founder and Chairman of ROI Institute, Inc., U.S.A. He is a world-renowned expert on measurement and evaluation. Patti P. Phillips, Ph.D., is an internationally recognized author and consultant. She is co-founder, President and CEO of ROI Institute, Inc., U.S.A.

• Part I: The Measurement Imperative 1. The Need for Results-Based HRD 2. A Results-Based Approach 3. The ROI Methodology Part II: Evaluation Design Issues 4. Evaluation Research Design 5. Evaluation Instrument Design 6. Basic Statistics or Data Analysis Part III: Data Collection and Analysis 7. Measuring Inputs and Indicators 8. Measuring Reaction and Learning 9. Measuring Application and Business Impact 10. Isolating the Effects of Programs 11. Converting Data to Monetary Value 12. Identifying Intangible Measures 13. Determining Program Costs 14. Calculating the Return on Investment 15. Forecasting ROI 16. Evaluating External Resources Part IV: Implementation Issues 17. Selecting Technology 18. Communicating Program Results 19. Gaining Management Support 20. Implementing and Sustaining Evaluation

'Provides the modern HRD professional with a comprehensive system to deliver effective interventions that clearly impact the bottom line. Crucially, it does this in a way that HRD executives can readily understand and then utilize to make future investment decisions.' - Mike Hogben, Head of Learning & Technology, EDF Energy, U.K.'The Handbook has been my favorite measurement and evaluation guide and I have used many through the years. This fourth edition includes exciting new research, current examples, universal instrument designs and even a survey of classic measurement processes. This is a practitioner's dream resource and I highly recommend it to measurement and evaluation novices and experts alike.' - Toni DeTuncq, President, THD & Company, Inc., U.S.A.'A must-adopt for colleges and universities! This new edition of the Handbook is the most comprehensive textbook available that presents a systematic, proven process to measure the impact and ROI for any project or program. Through their research-based, practitioner-focused examples, Jack and Patti offer contemporary strategies and solutions certain to build the next generation of measurement and evaluation competence.' - Cyndi Huff Gaudet, Ph.D., Chair and Professor of the Department of Human Capital Development, The University of Southern Mississippi, U.S.A.'Once again, the authors effectively guide readers on a comprehensive journey through the world of evaluation – from myths to realities – with practical details for real-life application. This is a must read for students and practitioners of human resource development and human capital development alike.' - Mamie Griffin, Ph.D., Adjunct Assistant Professor, Alcorn State University, USA and Business Faculty member, Abu Dhabi Women’s College, U.A.E.'Jack and Patti provide an exceptional pathway to determine the impact and value of HR programs, as well as an evidence-based resource for all to use. It’s comprehensive and contemporary, demonstrating why ROI Methodology™ is a global evaluation system.' - Dwuena C. Wyre, Ph.D., Assistant Professor, Indiana State University, U.S.A.'Profoundly powerful, once again Jack and Patti Phillips guide us through a framework which provides perspective on how programs and initiatives can impact organizations. This is a must read for all leaders who are responsible for executing strategy!' - Judith Cardenas, Ph.D., CEO, Strategies By Design and Professor of the College of Social and Behavioral Sciences, Kaplan University, U.S.A.

Jack J. Phillips, Ph.D., is co-founder and Chairman of ROI Institute, Inc., U.S.A. He is a world-renowned expert on measurement and evaluation. Patti P. Phillips, Ph.D., is an internationally recognized author and consultant. She is co-founder, President and CEO of ROI Institute, Inc., U.S.A.

• Part I: The Measurement Imperative 1. The Need for Results-Based HRD 2. A Results-Based Approach 3. The ROI Methodology Part II: Evaluation Design Issues 4. Evaluation Research Design 5. Evaluation Instrument Design 6. Basic Statistics or Data Analysis Part III: Data Collection and Analysis 7. Measuring Inputs and Indicators 8. Measuring Reaction and Learning 9. Measuring Application and Business Impact 10. Isolating the Effects of Programs 11. Converting Data to Monetary Value 12. Identifying Intangible Measures 13. Determining Program Costs 14. Calculating the Return on Investment 15. Forecasting ROI 16. Evaluating External Resources Part IV: Implementation Issues 17. Selecting Technology 18. Communicating Program Results 19. Gaining Management Support 20. Implementing and Sustaining Evaluation

'Provides the modern HRD professional with a comprehensive system to deliver effective interventions that clearly impact the bottom line. Crucially, it does this in a way that HRD executives can readily understand and then utilize to make future investment decisions.' - Mike Hogben, Head of Learning & Technology, EDF Energy, U.K.'The Handbook has been my favorite measurement and evaluation guide and I have used many through the years. This fourth edition includes exciting new research, current examples, universal instrument designs and even a survey of classic measurement processes. This is a practitioner's dream resource and I highly recommend it to measurement and evaluation novices and experts alike.' - Toni DeTuncq, President, THD & Company, Inc., U.S.A.'A must-adopt for colleges and universities! This new edition of the Handbook is the most comprehensive textbook available that presents a systematic, proven process to measure the impact and ROI for any project or program. Through their research-based, practitioner-focused examples, Jack and Patti offer contemporary strategies and solutions certain to build the next generation of measurement and evaluation competence.' - Cyndi Huff Gaudet, Ph.D., Chair and Professor of the Department of Human Capital Development, The University of Southern Mississippi, U.S.A.'Once again, the authors effectively guide readers on a comprehensive journey through the world of evaluation – from myths to realities – with practical details for real-life application. This is a must read for students and practitioners of human resource development and human capital development alike.' - Mamie Griffin, Ph.D., Adjunct Assistant Professor, Alcorn State University, USA and Business Faculty member, Abu Dhabi Women’s College, U.A.E.'Jack and Patti provide an exceptional pathway to determine the impact and value of HR programs, as well as an evidence-based resource for all to use. It’s comprehensive and contemporary, demonstrating why ROI Methodology™ is a global evaluation system.' - Dwuena C. Wyre, Ph.D., Assistant Professor, Indiana State University, U.S.A.'Profoundly powerful, once again Jack and Patti Phillips guide us through a framework which provides perspective on how programs and initiatives can impact organizations. This is a must read for all leaders who are responsible for executing strategy!' - Judith Cardenas, Ph.D., CEO, Strategies By Design and Professor of the College of Social and Behavioral Sciences, Kaplan University, U.S.A.