Jack J. Phillips, PhD, is a world-renowned expert on measurement and evaluation and chair of the ROI Institute, Inc., which provides consulting services, workshops and keynote addresses for Fortune 500 companies and major organizations around the world. He developed the ROI MethodologyT, a revolutionary process that provides bottom-line figures and accountability for all types of training, performance improvement, human resources and technology programs and is used worldwide by corporations, governments and non-profit organizations. His expertise in measurement and evaluation is based on nearly thirty years of corporate experience in five industries. He has served as training and development manager at two Fortune 500 firms, senior HR officer at two firms, president of a regional federal savings bank, and management professor at a major state university. Phillips is the author or editor of more than 30 books and more than 100 articles. Adele Connell, Ph.D. has had a successful career working in and consulting for large organizations in both public and private sectors. Her expertise includes financial services, insurance, call centers, leadership, quality management, training and human resource development. ORganizations she has worked with range from General Motors and Ford, to NASA, the Internal Revenue Service, Dept. of the Navy, Boeing, and Martin-Marietta. Adele is currently a Lieutenant Colonel in the US Army Reserves and has spent a great deal of time in active duty, Currently she serves in the 96th Regional Support Command, headquartered in Salt Lake City. She lives with her family in Salt Lake City, Utah.

• Why retention is a serious problem...Still; A strategic approach to managing retention; measure and monitor turnover and retention data; Develop fully loaded costs of turnover; Diagnose causes of turnover; Recruiting new employees; Establishing an appropriate work environment; Creating equitable pay and performance processes; Building motivation and commitment; Match solutions to needs; Forecast the value of retention solutions; Calculate the return on investment of retention solutions; make adjustments and continue; Case study: Southeast Corridor Bank

"Phillips and Connell give the hungry reader great food for action to finally tackle the employee retention problem. Too many accept employee retention problems as inevitable, Phillips and Connell provide the techniques to solve the issues strategically and with accountability. If you're serious about managing employee retention, this book gives you both the "how to" and the "rationale" you need for success." - Pat Crull, Vice President and Chief Learning Officer, Toys R' Us "A comprehensive and valuable resource for all managers and HR professionals who want to retain critical talent in their organizations. This book provides applied techniques for analyzing retention issues, calculating costs of attrition and creating effective retention solutions." -Tamar Elkeles, Vice President, Learning and Development, QUALCOMM, Inc. "I would certainly recommend this book to any leader with the desire and need to reduce turnover and improve employee satisfaction and performance levels. Managing Employee Retention is a simple to follow and easy to implement strategy to guide any company toward becoming an employer of choice." - Harry Bond, President, Monical Pizza Corporation

Jack J. Phillips, PhD, is a world-renowned expert on measurement and evaluation and chair of the ROI Institute, Inc., which provides consulting services, workshops and keynote addresses for Fortune 500 companies and major organizations around the world. He developed the ROI MethodologyT, a revolutionary process that provides bottom-line figures and accountability for all types of training, performance improvement, human resources and technology programs and is used worldwide by corporations, governments and non-profit organizations. His expertise in measurement and evaluation is based on nearly thirty years of corporate experience in five industries. He has served as training and development manager at two Fortune 500 firms, senior HR officer at two firms, president of a regional federal savings bank, and management professor at a major state university. Phillips is the author or editor of more than 30 books and more than 100 articles. Adele Connell, Ph.D. has had a successful career working in and consulting for large organizations in both public and private sectors. Her expertise includes financial services, insurance, call centers, leadership, quality management, training and human resource development. ORganizations she has worked with range from General Motors and Ford, to NASA, the Internal Revenue Service, Dept. of the Navy, Boeing, and Martin-Marietta. Adele is currently a Lieutenant Colonel in the US Army Reserves and has spent a great deal of time in active duty, Currently she serves in the 96th Regional Support Command, headquartered in Salt Lake City. She lives with her family in Salt Lake City, Utah.

• Why retention is a serious problem...Still; A strategic approach to managing retention; measure and monitor turnover and retention data; Develop fully loaded costs of turnover; Diagnose causes of turnover; Recruiting new employees; Establishing an appropriate work environment; Creating equitable pay and performance processes; Building motivation and commitment; Match solutions to needs; Forecast the value of retention solutions; Calculate the return on investment of retention solutions; make adjustments and continue; Case study: Southeast Corridor Bank

"Phillips and Connell give the hungry reader great food for action to finally tackle the employee retention problem. Too many accept employee retention problems as inevitable, Phillips and Connell provide the techniques to solve the issues strategically and with accountability. If you're serious about managing employee retention, this book gives you both the "how to" and the "rationale" you need for success." - Pat Crull, Vice President and Chief Learning Officer, Toys R' Us "A comprehensive and valuable resource for all managers and HR professionals who want to retain critical talent in their organizations. This book provides applied techniques for analyzing retention issues, calculating costs of attrition and creating effective retention solutions." -Tamar Elkeles, Vice President, Learning and Development, QUALCOMM, Inc. "I would certainly recommend this book to any leader with the desire and need to reduce turnover and improve employee satisfaction and performance levels. Managing Employee Retention is a simple to follow and easy to implement strategy to guide any company toward becoming an employer of choice." - Harry Bond, President, Monical Pizza Corporation

Jack J. Phillips, PhD, is a world-renowned expert on measurement and evaluation and chair of the ROI Institute, Inc., which provides consulting services, workshops and keynote addresses for Fortune 500 companies and major organizations around the world. He developed the ROI MethodologyT, a revolutionary process that provides bottom-line figures and accountability for all types of training, performance improvement, human resources and technology programs and is used worldwide by corporations, governments and non-profit organizations. His expertise in measurement and evaluation is based on nearly thirty years of corporate experience in five industries. He has served as training and development manager at two Fortune 500 firms, senior HR officer at two firms, president of a regional federal savings bank, and management professor at a major state university. Phillips is the author or editor of more than 30 books and more than 100 articles. Adele Connell, Ph.D. has had a successful career working in and consulting for large organizations in both public and private sectors. Her expertise includes financial services, insurance, call centers, leadership, quality management, training and human resource development. ORganizations she has worked with range from General Motors and Ford, to NASA, the Internal Revenue Service, Dept. of the Navy, Boeing, and Martin-Marietta. Adele is currently a Lieutenant Colonel in the US Army Reserves and has spent a great deal of time in active duty, Currently she serves in the 96th Regional Support Command, headquartered in Salt Lake City. She lives with her family in Salt Lake City, Utah.

• Why retention is a serious problem...Still; A strategic approach to managing retention; measure and monitor turnover and retention data; Develop fully loaded costs of turnover; Diagnose causes of turnover; Recruiting new employees; Establishing an appropriate work environment; Creating equitable pay and performance processes; Building motivation and commitment; Match solutions to needs; Forecast the value of retention solutions; Calculate the return on investment of retention solutions; make adjustments and continue; Case study: Southeast Corridor Bank

"Phillips and Connell give the hungry reader great food for action to finally tackle the employee retention problem. Too many accept employee retention problems as inevitable, Phillips and Connell provide the techniques to solve the issues strategically and with accountability. If you're serious about managing employee retention, this book gives you both the "how to" and the "rationale" you need for success." - Pat Crull, Vice President and Chief Learning Officer, Toys R' Us "A comprehensive and valuable resource for all managers and HR professionals who want to retain critical talent in their organizations. This book provides applied techniques for analyzing retention issues, calculating costs of attrition and creating effective retention solutions." -Tamar Elkeles, Vice President, Learning and Development, QUALCOMM, Inc. "I would certainly recommend this book to any leader with the desire and need to reduce turnover and improve employee satisfaction and performance levels. Managing Employee Retention is a simple to follow and easy to implement strategy to guide any company toward becoming an employer of choice." - Harry Bond, President, Monical Pizza Corporation