Customer Responsive Management

The Flexible Advantage

Häftad, Engelska, 1996

339 kr

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This book illustrates TQM concepts as they apply to service organizations where a product may or may not be involved. It addresses nine key management areas including cultivating relationships with customers and capacity management.

Produktinformation

Utgivningsdatum1996-10-31
Mått140 x 216 x 21 mm
Vikt499 g
FormatHäftad
SpråkEngelska
SerieTotal Quality Management
Antal sidor286
FörlagJohn Wiley & Sons Inc
ISBN9781557865052

Tillhör följande kategorier

An Introduction to Customer Responsiveness. The Evolving Economic Focus: From Conquest to Relationship.Why Should Organizations Be Responsive?.Customer Responsiveness is Activity Based.The Customer-Responsive Model.Examples of Customer-Responsive Organizations.The Customer Relationship Management Task.Delivery Coordination Management Task.Customer-Responsive Demand Economics.Customer-Responsive Cost Economics.Customer-Responsive Pricing.The Customer-Responsive Organization.Customer-Responsive Information Infrastructure.Responsive Relationships.The Evolving Business Focus: Production to Customer Responsiveness.Index.