Del 1 - Total Quality Management
Customer Responsive Management
The Flexible Advantage
Häftad, Engelska, 1996
319 kr
Tillfälligt slut
This book illustrates TQM concepts as they apply to service organizations where a product may or may not be involved. It addresses nine key management areas including cultivating relationships with customers and capacity management.
Produktinformation
- Utgivningsdatum1996-10-31
- Mått140 x 216 x 21 mm
- Vikt499 g
- FormatHäftad
- SpråkEngelska
- SerieTotal Quality Management
- Antal sidor286
- FörlagJohn Wiley & Sons Inc
- ISBN9781557865052