Peter Hernon - Böcker

Comparative Perspectives on E-Government

Serving Today and Building for Tomorrow

Action Plan for Outcomes Assessment in Your Library

Assessing Service Quality

Satisfying the Expectations of Library Customers

Reflecting on the Future of Academic and Public Libraries

Getting Started with Evaluation

Managing with Data

Using ACRLMetrics and PLAmetrics

Assessing Service Quality

Satisfying the Expectations of Library Customers

Financial Management in Academic Libraries

Data-Driven Planning and Budgeting

Linking the U.S. National Technical Information Service with Academic and Public Libraries

Federal Information Policies in the 1980's

Conflicts and Issues

Public Access to Government Information

Issues, Trends and Strategies, 2nd Edition

United States Government Information Policies

Views and Perspectives

United States Scientific and Technical Information Policies

View and Perspectives

Statistics for Library Decision Making

A Handbook

Evaluation and Library Decision Making

Evaluation and Library Decision Making

Library and Information Science Research

Perspectives and Strategies for Improvement

Library and Information Science Research

Perspectives and Strategies for Improvement

Records Management and the Library

Issues and Practices

Records Management and the Library

Issues and Practices

Depository Library Use of Technology

A Practitioner's Perspective

Next Library Leadership

Attributes of Academic and Public Library Directors

Statistics

A Component of the Research Process, 2nd Edition

Statistics

A Component of the Research Process

Service Quality in Academic Libraries

Service Quality in Academic Libraries

Federal Information Policies in the 1990s

Views and Perspectives

Research Misconduct

Issues, Implications, and Stratagies

U.S. Government on the Web

Getting the Information You Need, 3rd Edition