Comparative Perspectives on E-Government

Serving Today and Building for Tomorrow

Häftad, Engelska, 2006

AvPeter Hernon,Rowena Cullen,Harold C. Relyea

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In the 1990s, many governments began to use information and communications technologies, especially Internet applications, to improve the efficiency and economy of government operations and to provide their citizens, the business community, and government officials with information and services. The goal of e-government is to become entrenched in the everyday lives of these people so that they become reliant on Internet access to government.Comparative Perspectives on E-government draws upon the expertise of its contributors, who have conducted research and policy analyses related to government information policy and e-government, and who have published previously in these areas. The focus of coverage is on five countries (Australia, Canada, New Zealand, the United Kingdom, and the United States) and topical issues such as the digital divide, the balance between access and security in the aftermath of 9-11, trust in government, the citizen's perspective on e-government, and the evaluation of government Web sites.The book addresses the need to understand the phenomenon of e-government better—its development, mission and goals, success in achieving those goals, and future plans—extending an inquiry to both developed and developing countries. An additional need for detailed cross-country analyses and comparisons, introduced here, is also addressed.

Produktinformation

Utgivningsdatum2006-03-09
Mått183 x 254 x 26 mm
Vikt875 g
FormatHäftad
SpråkEngelska
Antal sidor424
FörlagScarecrow Press
ISBN9780810853577

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Offentlig förvaltning inom Samhälle och politik

Peter Hernon is a professor at Simmons College, Graduate School of Library and Information Science. He is the coeditor of Library & Information Science Research and founding editor of Government Information Quarterly.Rowena Cullen is an Associate Professor in the School of Information Management at Victoria University of Wellington, where she teaches in the Master of Information Management and Master of Library and Information Studies programs. She is on the editorial boards of the Journal of E-Government, Health Information and Libraries Journal, Journal of Academic Librarianship, Performance Measurement and Metrics, Education for Information, and LibRes.Harold C. Relyea is a specialist in American National Government with the Congressional Research Service (CRS) of the Library of Congress.

Part 1 List of Figures and TablesPart 2 PrefacePart 3 Part I: IntroductionChapter 4 1. E-government: Transforming GovernmentPart 5 Part II: Individual CountriesChapter 6 2. E-government in the United StatesChapter 7 3. E-government in the United KingdomChapter 8 4. E-government in CanadaChapter 9 5. E-government in AustraliaChapter 10 6. E-government in New ZealandPart 11 Part III: Foundational IssuesChapter 12 7. Trust in GovernmentChapter 13 8. Access and SecurityChapter 14 9. Trends and Challenges in Archiving E-government RecordsPart 15 Part IV: Audience IssuesChapter 16 10. Citizens' Response to E-governmentChapter 17 11. More Citizen Perspectives on E-governmentPart 18 Part V: Results and EvaluationChapter 19 12. Government PortalsChapter 20 13. Performance Metrics—Not the Only Way to Frame Evaluation ResultsPart 21 Part VI: ConsequencesChapter 22 14. E-government and the Digital DivideChapter 23 15. Broadband Internet Access and the Digital Divide in the United StatesPart 24 Part VII: Conclusion and Improvements in E-governmentChapter 25 16. The Internet, the Government, and E-governanceChapter 26 17. Advancing E-governmentPart 27 BibliographyPart 28 IndexPart 29 About the Editors and Contributors

The concern here is not whether citizens, businesses, and government officials should become reliant on Internet access to government, but the obstacles to that goal and how they may be most effectively overcome. Researchers in Australia, Canada, New Zealand, Britain, and the US discuss such aspects as the digital divide, the balance between access and security after 9/11, trust in government, citizens' perspectives, and the evaluation of government Web sites.