Jochen Wirtz - Böcker

Visar alla böcker från författaren Jochen Wirtz.

34 produkter

Böcker

34 produkter

Agentic Artificial Intelligence

Av Pascal Bornet, Jochen Wirtz, Thomas H Davenport

Inbunden, Engelska, 2025

399 kr

Skickas inom 5-8 vardagar

Flying High in a Competitive Industry

Av Jochen Wirtz, Loizos Heracleous, Nitin Pangarkar

Inbunden, 2006

189 kr

Skickas inom 3-6 vardagar

Services Marketing, Global Edition

Av Christopher Lovelock, Jochen Wirtz

Häftad, Engelska, 2011

1 349 kr

Slutsåld

Essentials of Services Marketing

Av Jochen Wirtz

Häftad, Engelska, 2022

1 349 kr

Skickas inom 7-10 vardagar

Revenue Management

Av Sheryl E. Kimes, Jochen Wirtz, Sheryl E Kimes

Häftad, Engelska, 2015

1 149 kr

Slutsåld

Intelligent Automation

Av Pascal Bornet, Ian Barkin, Jochen Wirtz

Inbunden, Engelska, 2020

1 199 kr

Skickas måndag 22/9

Jochen Wirtz, Christopher Lovelock, Singapore) Wirtz, Jochen (National University Of Singapore, Christopher (.) Lovelock, WIRTZ JOCHEN - Services Marketing: People, Technology, Strategy (Eighth Edition), Inbunden

Services Marketing: People, Technology, Strategy (Eighth Edition)

Av Jochen Wirtz, Christopher Lovelock, Singapore) Wirtz, Jochen (National University Of Singapore, Christopher (.) Lovelock, WIRTZ JOCHEN

Inbunden, Engelska, 2016

1 649 kr

Skickas inom 5-8 vardagar

Services Marketing: People, Technology, Strategy (Eighth Edition)

Av Jochen Wirtz, Christopher Lovelock, WIRTZ JOCHEN

Häftad, Engelska, 2016

599 kr

Skickas inom 5-8 vardagar

Jochen Wirtz, Singapore) Wirtz, Jochen (National University Of Singapore, WIRTZ JOCHEN, Wirtz Jochen - Winning In Service Markets: Success Through People, Technology And Strategy, Inbunden

Winning In Service Markets: Success Through People, Technology And Strategy

Av Jochen Wirtz, Singapore) Wirtz, Jochen (National University Of Singapore, WIRTZ JOCHEN, Wirtz Jochen

Inbunden, Engelska, 2016

1 929 kr

Skickas inom 5-8 vardagar

Winning In Service Markets: Success Through People, Technology And Strategy

Av Jochen Wirtz, Singapore) Wirtz, Jochen (National University Of Singapore, WIRTZ JOCHEN, Wirtz Jochen

Häftad, Engelska, 2016

879 kr

Skickas inom 5-8 vardagar

Del 1

Del 1 - Winning In Service Markets Series

Understanding Service Consumers

Av Jochen Wirtz, Singapore) Wirtz, Jochen (National University Of Singapore, WIRTZ JOCHEN, Wirtz Jochen

Häftad, Engelska, 2017

209 kr

Skickas inom 5-8 vardagar

Del 2

Jochen Wirtz, Singapore) Wirtz, Jochen (National University Of Singapore, WIRTZ JOCHEN, Wirtz Jochen - Positioning Services In Competitive Markets, Häftad

Del 2 - Winning In Service Markets Series

Positioning Services In Competitive Markets

Av Jochen Wirtz, Singapore) Wirtz, Jochen (National University Of Singapore, WIRTZ JOCHEN, Wirtz Jochen

Häftad, Engelska, 2017

209 kr

Skickas inom 5-8 vardagar

Del 3

Del 3 - Winning In Service Markets Series

Developing Service Products And Brands

Av Jochen Wirtz, Singapore) Wirtz, Jochen (National University Of Singapore, WIRTZ JOCHEN, Wirtz Jochen

Häftad, Engelska, 2017

209 kr

Skickas inom 5-8 vardagar

Del 4

Del 4 - Winning In Service Markets Series

Pricing Services And Revenue Management

Av Jochen Wirtz, Singapore) Wirtz, Jochen (National University Of Singapore, WIRTZ JOCHEN, Wirtz Jochen

Häftad, Engelska, 2017

209 kr

Skickas inom 5-8 vardagar

Del 5

Del 5 - Winning In Service Markets Series

Service Marketing Communications

Av Jochen Wirtz, Singapore) Wirtz, Jochen (National University Of Singapore, WIRTZ JOCHEN, Wirtz Jochen

Häftad, Engelska, 2017

209 kr

Skickas inom 5-8 vardagar

Del 6

Del 6 - Winning In Service Markets Series

Designing Customer Service Processes

Av Jochen Wirtz, Singapore) Wirtz, Jochen (National University Of Singapore, WIRTZ JOCHEN, Wirtz Jochen

Häftad, Engelska, 2017

209 kr

Skickas inom 5-8 vardagar

Del 7

Jochen Wirtz, Singapore) Wirtz, Jochen (National University Of Singapore, WIRTZ JOCHEN, Wirtz Jochen - Balancing Capacity And Demand In Service Operations, Häftad

Del 7 - Winning In Service Markets Series

Balancing Capacity And Demand In Service Operations

Av Jochen Wirtz, Singapore) Wirtz, Jochen (National University Of Singapore, WIRTZ JOCHEN, Wirtz Jochen

Häftad, Engelska, 2017

209 kr

Skickas inom 5-8 vardagar

Del 8

Del 8 - Winning In Service Markets Series

Crafting The Service Environment

Av Jochen Wirtz, Singapore) Wirtz, Jochen (National University Of Singapore, WIRTZ JOCHEN, Wirtz Jochen

Häftad, Engelska, 2017

209 kr

Skickas inom 5-8 vardagar

Del 9

Del 9 - Winning In Service Markets Series

Managing People For Service Advantage

Av Jochen Wirtz, Singapore) Wirtz, Jochen (National University Of Singapore, WIRTZ JOCHEN, Wirtz Jochen

Häftad, Engelska, 2017

209 kr

Skickas inom 5-8 vardagar

Del 10

Del 10 - Winning In Service Markets Series

Managing Customer Relationships And Building Loyalty

Av Jochen Wirtz, Singapore) Wirtz, Jochen (National University Of Singapore, WIRTZ JOCHEN, Wirtz Jochen

Häftad, Engelska, 2017

209 kr

Skickas inom 5-8 vardagar

Del 11

Jochen Wirtz, Singapore) Wirtz, Jochen (National University Of Singapore, WIRTZ JOCHEN, Wirtz Jochen - Designing Complaint Handling And Service Recovery Strategies, Häftad

Del 11 - Winning In Service Markets Series

Designing Complaint Handling And Service Recovery Strategies

Av Jochen Wirtz, Singapore) Wirtz, Jochen (National University Of Singapore, WIRTZ JOCHEN, Wirtz Jochen

Häftad, Engelska, 2017

209 kr

Skickas inom 5-8 vardagar

Del 12

Jochen Wirtz, Singapore) Wirtz, Jochen (National University Of Singapore, WIRTZ JOCHEN, Wirtz Jochen - Service Quality And Productivity Management, Häftad

Del 12 - Winning In Service Markets Series

Service Quality And Productivity Management

Av Jochen Wirtz, Singapore) Wirtz, Jochen (National University Of Singapore, WIRTZ JOCHEN, Wirtz Jochen

Häftad, Engelska, 2017

209 kr

Skickas inom 5-8 vardagar

Del 13

Jochen Wirtz, Singapore) Wirtz, Jochen (National University Of Singapore, WIRTZ JOCHEN, Wirtz Jochen - Building A World Class Service Organization (Assessment Tool), Häftad

Del 13 - Winning In Service Markets Series

Building A World Class Service Organization (Assessment Tool)

Av Jochen Wirtz, Singapore) Wirtz, Jochen (National University Of Singapore, WIRTZ JOCHEN, Wirtz Jochen

Häftad, Engelska, 2017

209 kr

Skickas inom 5-8 vardagar

Nyhet

Del 14

Del 14 - Winning In Service Markets Series

Rules Of The Service Game: What Service Leaders Need To Know

Av Jochen Wirtz, Benjamin Schneider, David E Bowen

Inbunden, Engelska, 2026

1 069 kr

Kommande

Services Marketing: People, Technology, Strategy (Ninth Edition)

Av Jochen Wirtz, Christopher Lovelock, Singapore) Wirtz, Jochen (National University Of Singapore, Christopher (.) Lovelock, WIRTZ JOCHEN

Inbunden, Engelska, 2021

2 289 kr

Skickas inom 5-8 vardagar

Services Marketing: People, Technology, Strategy (Ninth Edition)

Av Jochen Wirtz, Christopher Lovelock, Singapore) Wirtz, Jochen (National University Of Singapore, Christopher (.) Lovelock, WIRTZ JOCHEN

Häftad, Engelska, 2021

1 139 kr

Skickas måndag 22/9

Pascal Bornet, Ian Barkin, Jochen Wirtz, BORNET PASCAL, Bornet Pascal - Intelligent Automation: Welcome To The World Of Hyperautomation: Learn How To Harness Artificial Intelligence To Boost Business & Make Our World More Human, Inbunden

Intelligent Automation: Welcome To The World Of Hyperautomation: Learn How To Harness Artificial Intelligence To Boost Business & Make Our World More Human

Av Pascal Bornet, Ian Barkin, Jochen Wirtz, BORNET PASCAL, Bornet Pascal

Inbunden, Engelska, 2021

839 kr

Skickas inom 3-6 vardagar

Pascal Bornet, Ian Barkin, Jochen Wirtz, Usa) Bornet, Pascal (Sykes, Usa) Barkin, Ian (Sykes, Singapore) Wirtz, Jochen (National University Of Singapore, BORNET PASCAL, Bornet Pascal - Intelligent Automation: Welcome To The World Of Hyperautomation: Learn How To Harness Artificial Intelligence To Boost Business & Make Our World More Human, Häftad

Intelligent Automation: Welcome To The World Of Hyperautomation: Learn How To Harness Artificial Intelligence To Boost Business & Make Our World More Human

Av Pascal Bornet, Ian Barkin, Jochen Wirtz, Usa) Bornet, Pascal (Sykes, Usa) Barkin, Ian (Sykes, Singapore) Wirtz, Jochen (National University Of Singapore, BORNET PASCAL, Bornet Pascal

Häftad, Engelska, 2021

479 kr

Skickas inom 5-8 vardagar

Tsun-yan Hsieh, Huijin Kong, Pascal Bornet, Ian Barkin, Jochen Wirtz, Andre Lacroix, Tsun-Yan Hsieh - Transformative Leadership: Empower, Innovate, And Inspire, Häftad

Transformative Leadership: Empower, Innovate, And Inspire

Av Tsun-yan Hsieh, Huijin Kong, Pascal Bornet, Ian Barkin, Jochen Wirtz, Andre Lacroix, Tsun-Yan Hsieh

Häftad, Engelska, 2023

929 kr

Slutsåld

Understanding the Role of Business Analytics

Av Hardeep Chahal, Jeevan Jyoti, Jochen Wirtz

Inbunden, Engelska, 2018

1 409 kr

Skickas inom 7-10 vardagar

Jochen Wirtz - Böcker

Kategorier

Böcker

Språk

Pris

Bokformat

Utgivare

Utgivningsår

Agentic Artificial Intelligence

Flying High in a Competitive Industry

Services Marketing, Global Edition

Essentials of Services Marketing

Revenue Management

Intelligent Automation

Services Marketing: People, Technology, Strategy (Eighth Edition)

Services Marketing: People, Technology, Strategy (Eighth Edition)

Winning In Service Markets: Success Through People, Technology And Strategy

Winning In Service Markets: Success Through People, Technology And Strategy

Understanding Service Consumers

Positioning Services In Competitive Markets

Developing Service Products And Brands

Pricing Services And Revenue Management

Service Marketing Communications

Designing Customer Service Processes

Balancing Capacity And Demand In Service Operations

Crafting The Service Environment

Managing People For Service Advantage

Managing Customer Relationships And Building Loyalty

Designing Complaint Handling And Service Recovery Strategies

Service Quality And Productivity Management

Building A World Class Service Organization (Assessment Tool)

Rules Of The Service Game: What Service Leaders Need To Know

Services Marketing: People, Technology, Strategy (Ninth Edition)

Services Marketing: People, Technology, Strategy (Ninth Edition)

Intelligent Automation: Welcome To The World Of Hyperautomation: Learn How To Harness Artificial Intelligence To Boost Business & Make Our World More Human

Intelligent Automation: Welcome To The World Of Hyperautomation: Learn How To Harness Artificial Intelligence To Boost Business & Make Our World More Human

Transformative Leadership: Empower, Innovate, And Inspire

Understanding the Role of Business Analytics