Dr Susan Wallace is Reader in Post-compulsory Education at Nottingham Trent University. She previously taught for ten years in the Further Education sector, and has worked in a local education authority advisory role for post-16 education. Jonathan Gravells is a Management Consultant specialising in organisation development and change. He is co-author with Susan Wallace, of Mentoring in Further Education, and is currently involved in researching the effectiveness of mentoring for managers in small businesses.

• Introduction; Themes; A is for Accountability; A is for John Adair; A is for Appraisal; A is for Authenticity; B is for Benchmarking; B is for Warren Bennis; B is for Bullying; C is for Change; C is for the Cinderella sector; C is for Consult or Control; D is for Delegation; D is for Disciplinary; D is for Peter Drucker; E is for Emotional Intelligence; E is for Equal Opportunities; F is for Feedback; F is for Foster Report; F is for Funding; G is for Getting Organized; H is for Charles Handy; H is for Heroines and Heroes of FE; H is for Human Resources; I is for Inspection; I is for Interviews; J is for JFDI; K is for Kanter; L is for Leadership; M is for Managing Upwards; M is for Market; M is for Meetings. M is for Mentoring and Coaching; M is for Mergers; M is for 'Middle Child'?; M is for Mission Statement; N is for Negotiation; O is for Objectives; P is for Paperwork; P is for Performance Management; P is for Politics; P is for Colin Powell; Q is for Quality; R is for Recruitment; R is for Respect; S is for Selection; S is for Shackleton; S is for Silver Book; S is for Stress; S is for Succession Crisis; T is for Transformational Leadership; U is for Updating; V is for Vice Principal; W is for Walking Around; W is for White Papers and other milestones; X is for X-Men; Y is for You; Z is for Zero Tolerance; And finally....P is for Postscript; Organisation chart; Useful References.