The SAGE Handbook of Hospitality Management

Dr Roy C Wood FHEA, FIH, Hon. FCHME, has enjoyed a varied career in hospitality education and training. Amongst the positions he has held are: Professor of Hospitality Management at The Scottish Hotel School, University of Strathclyde, Glasgow; Principal and Managing Director of IMI Institute of Hotel and Tourism Management in Luzern, Switzerland, a private university college; Dean of the Oberoi Hotels Centre of Learning and Development (responsible for both the corporate management training centre and the corporate apprenticeship programme); and Chief Operating Officer of the Gulf Hospitality and Tourism Education Company in Bahrain. Since February 2010 Roy Wood has been Professor in International Hospitality Management at NHTV Breda University of Applied Sciences, The Netherlands. Dr Wood is the author, co-author, editor or co-editor of 15 books and over 60 research papers in refereed journals as well as numerous other publications. His first book, Working in Hotels and Catering (Routledge, 1992; second edition 1997) remains a major reference point for the study of employment in the hospitality industry. He co-edited, with Dr Robert Brotherton, The Sage Handbook of Hospitality Management (2008) the current definitive reference work in the hospitality field, and was editor of Key Concepts in Hospitality Management (2013) also published by Sage.

• Editorial Introduction - Bob Brotherton & Roy C Wood1 The nature and meanings of ′hospitality′ - Bob Brotherton & Roy C Wood2 The structure and nature of the international hospitality industry - Larry Yu3 The inter-relationships between leisure, recreation, tourism and hospitality - Robert Christie Mill 4 Women in hospitality - Judi Brownell and Kate Walsh5 A critique of hospitality research and its advicacy of multi- and interdisciplinary approaches: an alternative agenda - Michael Riley 6 Hospitality management education - Clayton W Barrows and Novie Johan7 From the top down: strategic management in the hospitality industry - Eliza Ching-Yick Tse & Giri Jogaratnam8 From the bottom up: operations management in the hospitality industry - Peter Jones & Andrew Lockwood9 Innovation and Entrepreneurship in the Hospitality Industry - Cathy Enz & Jeffrey Harrison10 Financial management in the hospitality industry: themes and issues - Helen Atkinson % Tracy Jones11 Organization Studies and Hospitality Management - Yvonne Guerier12 Human resource management in the hospitality industry - Julia Christensen Hughes 13 Marketing and consumer behaviour in hospitality - John Bowen 14 Service quality and hospitality organizations - Yuksel Ekinci15 Information Technology Strategy in the Hospitality Industry - Dan Connolly & Mark HaleyHotel real estate finance and investments - Paul Beals 17 Accommodation and Facilities Management - Arnaud J M Frapin-Beaugé & Constantinos Verginis & Roy C Wood18 The MICE industry: meetings, incentives, conventions and exhibitions - Udo A Schlentrich19 Food and beverage management - Clayton W Barrows20 Food production and service systems theory - Roy C Wood21 Licensed Retail Management - Conrad Lashley22 Flight Catering - Peter Jones23 Resort management - Robert Christie Mill24 Event Management - Donald Getz

′The internationally acclaimed Editors have produced a seminal publication which is a compelling synthesis of the field of study. Each chapter is a ′state of the art′ review of a subject drawing out the synergies with hospitality in both a theoretical and empirical manner. I wholeheartedly recommend this new publication from SAGE′ - Stephen J. Page, University of Stirling′This Handbook will become an essential and invaluable reference source for teachers and students of hospitality and hospitality management. It is both focused and comprehensive and contains contributions from some of the most established writers in the field. The content of the book has an international perspective and considerably raises the quality of the extant literature in the field′ - Kit Jenkins, University of Strathclyde and Managing Director of IMI School of Hotel and Tourism Management, Luzern, Switzerlandwitzerland