International Hospitality Industry

• Part one: Structure and characteristics - An overview (Bob Brotherton); Hotels (David Littlejohn); Restaurants (Stephen Ball and Linda Roberts), Contract foodservice (Michael Haywood); Cruise ships (Erwin Losekoort and Alastair Morrison); Part two: Issues - An overview (Bob Brotherton); Managing Diversity (Roy Wood); The impact of information technology (Peter O'Connor and Gabriele Piccoili); Operational dilemmas (Mike Riley); Strategic choices (Frank Go and Adee Athiyaman); Marketing options (Alex Gibson); Developing international managers (Judy Gannon); Finance (Paul Beals and Francis Kwansa); Conclusions: Themes and prospects.

"The International Hospitality Industry is an essential text, appealing to a wide readership from industry professionals to first year students of hotel and catering subjects of hotel and catering subjects at all levels." - Abbie Hanks, AHCIMA "...both interesting and topical, discussing the impact of internationalisation has had and is having on the hospitality industry as a whole and, more specifically, individual businesses. Throughout the text an excellent range of examples are given." - International Journal of Hospitality Management