Owen Hargie is Emeritus Professor of Communication at Ulster University. His special areas of interest are in the fields of interpersonal, organisational, health and inter-cultural communication, and he is a prolific author and researcher in these areas. He is a visiting professor at several universities and a communication consultant for numerous organisations.

• List of FiguresPreface The Features of Interpersonal Communication A Conceptual Model of Skilled Interpersonal Communication Communicating Without Words: Skilled Nonverbal Behaviour Rewarding Others: The Skill of Reinforcing Finding Out About Others: The Skill of Questioning Showing Understanding for Others: The Skill of Reflecting Paying Attention to Others: The Skill of Listening Getting Your Message Across: The Skill of Explaining Telling Others About Yourself: The Skill of Self-Disclosure Opening and Closing Interactions: The Skills of Set Induction and Closure Standing Up for Yourself: The Skill of Assertiveness Using Your Influence: The Skill of Persuasion Working Things Out Together: The Skill of Negotiating Working with Others: Skills of Participating in And Leading Small Groups Concluding CommentsBibliographyName IndexSubject Index

"This classic text on interpersonal communication has only grown in stature over the years. It offers a comprehensive guide to a range of vital communication skills that will fascinate academics and be of immense value to professionals in any occupation that involves dealing with people. It is that rare thing – an indispensable read."Dennis Tourish, University of Sussex Business School, UK"Owen Hargie is internationally known and cited worldwide for his expertise on the topic of communication skill. This new edition of Skilled Interpersonal Communication is therefore most welcome. The book is an invaluable resource not only for academics, researchers and students, but also for professional practitioners. I have no hesitation in giving it my strongest recommendation."Peter Bull, Universities of York and Salford, UK"The concept and complexity of communication is broken down into parts which the reader will find helpful. The presentation is enhanced with a number of models, diagrams, acronyms, case studies and worked examples which are interesting to read – these are sourced from a wide range of theory, literature and research." Jane Brett, London South Bank University, UK"This is an excellent comprehensive textbook on interpersonal communication. The book is both highly readable and theoretically informed. Key concepts are explored using interesting illustrative examples and underpinned by rigorous empirical research. Professor Hargie’s text has always been the standard work in this field and this latest revised and updated 7th edition is most welcome." Ian Somerville, University of Leicester, UK

Owen Hargie is Emeritus Professor of Communication at Ulster University. His special areas of interest are in the fields of interpersonal, organisational, health and inter-cultural communication, and he is a prolific author and researcher in these areas. He is a visiting professor at several universities and a communication consultant for numerous organisations.

• List of FiguresPreface The Features of Interpersonal Communication A Conceptual Model of Skilled Interpersonal Communication Communicating Without Words: Skilled Nonverbal Behaviour Rewarding Others: The Skill of Reinforcing Finding Out About Others: The Skill of Questioning Showing Understanding for Others: The Skill of Reflecting Paying Attention to Others: The Skill of Listening Getting Your Message Across: The Skill of Explaining Telling Others About Yourself: The Skill of Self-Disclosure Opening and Closing Interactions: The Skills of Set Induction and Closure Standing Up for Yourself: The Skill of Assertiveness Using Your Influence: The Skill of Persuasion Working Things Out Together: The Skill of Negotiating Working with Others: Skills of Participating in And Leading Small Groups Concluding CommentsBibliographyName IndexSubject Index

"This classic text on interpersonal communication has only grown in stature over the years. It offers a comprehensive guide to a range of vital communication skills that will fascinate academics and be of immense value to professionals in any occupation that involves dealing with people. It is that rare thing – an indispensable read."Dennis Tourish, University of Sussex Business School, UK"Owen Hargie is internationally known and cited worldwide for his expertise on the topic of communication skill. This new edition of Skilled Interpersonal Communication is therefore most welcome. The book is an invaluable resource not only for academics, researchers and students, but also for professional practitioners. I have no hesitation in giving it my strongest recommendation."Peter Bull, Universities of York and Salford, UK"The concept and complexity of communication is broken down into parts which the reader will find helpful. The presentation is enhanced with a number of models, diagrams, acronyms, case studies and worked examples which are interesting to read – these are sourced from a wide range of theory, literature and research." Jane Brett, London South Bank University, UK"This is an excellent comprehensive textbook on interpersonal communication. The book is both highly readable and theoretically informed. Key concepts are explored using interesting illustrative examples and underpinned by rigorous empirical research. Professor Hargie’s text has always been the standard work in this field and this latest revised and updated 7th edition is most welcome." Ian Somerville, University of Leicester, UK

Owen Hargie is Emeritus Professor of Communication at Ulster University. His special areas of interest are in the fields of interpersonal, organisational, health and inter-cultural communication, and he is a prolific author and researcher in these areas. He is a visiting professor at several universities and a communication consultant for numerous organisations.

• List of FiguresPreface The Features of Interpersonal Communication A Conceptual Model of Skilled Interpersonal Communication Communicating Without Words: Skilled Nonverbal Behaviour Rewarding Others: The Skill of Reinforcing Finding Out About Others: The Skill of Questioning Showing Understanding for Others: The Skill of Reflecting Paying Attention to Others: The Skill of Listening Getting Your Message Across: The Skill of Explaining Telling Others About Yourself: The Skill of Self-Disclosure Opening and Closing Interactions: The Skills of Set Induction and Closure Standing Up for Yourself: The Skill of Assertiveness Using Your Influence: The Skill of Persuasion Working Things Out Together: The Skill of Negotiating Working with Others: Skills of Participating in And Leading Small Groups Concluding CommentsBibliographyName IndexSubject Index

"This classic text on interpersonal communication has only grown in stature over the years. It offers a comprehensive guide to a range of vital communication skills that will fascinate academics and be of immense value to professionals in any occupation that involves dealing with people. It is that rare thing – an indispensable read."Dennis Tourish, University of Sussex Business School, UK"Owen Hargie is internationally known and cited worldwide for his expertise on the topic of communication skill. This new edition of Skilled Interpersonal Communication is therefore most welcome. The book is an invaluable resource not only for academics, researchers and students, but also for professional practitioners. I have no hesitation in giving it my strongest recommendation."Peter Bull, Universities of York and Salford, UK"The concept and complexity of communication is broken down into parts which the reader will find helpful. The presentation is enhanced with a number of models, diagrams, acronyms, case studies and worked examples which are interesting to read – these are sourced from a wide range of theory, literature and research." Jane Brett, London South Bank University, UK"This is an excellent comprehensive textbook on interpersonal communication. The book is both highly readable and theoretically informed. Key concepts are explored using interesting illustrative examples and underpinned by rigorous empirical research. Professor Hargie’s text has always been the standard work in this field and this latest revised and updated 7th edition is most welcome." Ian Somerville, University of Leicester, UK