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Pocket
Service Management Principles For Hospitality & Tourism In The Age Of Digital Technology
Jay Kandampully • David Solnet
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Uppskattad leveranstid 5-9 arbetsdagar
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Guides managers to see hospitality and tourism as essential service businesses requiring a holistic cross-functional approach to meeting customers' needs. Demonstrates how service organizations can capitalize on, or are impacted by, technological and social changes such as the sharing economy, social media, mobile technologies and more.
- Format: Pocket/Paperback
- ISBN: 9781915097705
- Språk: Engelska
- Utgivningsdatum: 2024-04-30
- Förlag: Goodfellow Publishers Ltd