'This is a remarkable and engaging study of the ways in which sense and sensibility are constituted in and through social interaction. Mondada explores the knowledge, culture, and practice that underpins how we look at, smell, touch, taste and experience fine food. It is a careful and insightful analysis of service encounters that makes an important and wide-ranging contribution to our understanding of language, multimodality and embodied action.' Christian Heath, Professor of Work and Interaction, King's College London, UK