Project Manager's Book of Tools and Techniques

CYNTHIA SNYDER DIONISIO, Project Management Consultant, Issaquah, Washington, USA Ms. Snyder Dionisio is a well-known project management consultant. She acted as the project manager for the team that created PMI's PMBOK® Guide – Sixth Edition, has authored six books related to project management and is the lead instructor for Wiley Efficient Learning's Project Management Professional (PMP)® Exam Review Course. Ms. Snyder Dionisio has experience in training for the corporate, public sector, and academic environment. She is a Project Management Professional (PMP)® certified professional and earned her Master of Business Administration degree from Pepperdine University. She has also earned certifications as an Earned Value Professional (EVP) and is Certified by Microsoft on MS Project 2013.

• Acknowledgments viiIntroduction ixPart 1 Data Gathering 11.0 Data Gathering Techniques 21.1 Benchmarking 31.2 Brainstorming 61.3 Check Sheets 81.4 Checklists 101.5 Focus Groups 121.6 Statistical Sampling 14Part 2 Data Analysis 172.0 Data Analysis Techniques 182.1 Alternatives Analysis 192.2 Cost Benefi t Analysis 242.3 Cost of Quality 272.4 Decision Tree 312.5 Earned Value Analysis 362.6 Infl uence Diagrams 412.7 Make-or-Buy Analysis 442.8 Performance Index 462.9 Regression Analysis 482.10 Reserve Analysis 512.11 Root Cause Analysis 552.12 Sensitivity Analysis 582.13 Stakeholder Analysis 632.14 SWOT Analysis 672.15 Technical Performance Analysis 702.16 Variance Analysis 722.17 What-If Analysis 74Part 3 Data Representation 773.0 Data Representation Techniques 783.1 Cause-and-Effect Diagram 793.2 Control Charts 823.3 Flowcharts 873.4 Histograms 903.5 Logical Data Model 933.6 Mind Mapping 963.7 Probability and Impact Matrix 983.8 Resource Breakdown Structure 1013.9 Responsibility Assignment Matrix 1033.10 Scatter Diagrams 1063.11 Stakeholder Mapping 108Part 4 Estimating 1114.0 Estimating Techniques 1124.1 Analogous Estimating 1134.2 Bottom-Up Estimating 1164.3 Estimate at Completion 1194.4 Estimate to Complete 1234.5 Parametric Estimating 1264.6 To-Complete Performance Index 1284.7 Three-Point Estimating 1314.8 Variance at Completion 134Part 5 Interpersonal and Team Skills 1375.0 Interpersonal and Team Skills 1385.1 Confl ict Management 1395.2 Decision Making 1455.3 Nominal Group Technique 1515.4 Problem Solving 153Part 6 Other Techniques 1576.0 Other Techniques 1586.1 Context Diagram 1596.2 Critical Path Method 1616.3 Funding Limit Reconciliation 1706.4 Inspection 1726.5 Leads and Lags 1746.6 Precedence Diagramming Method 1776.7 Prompt Lists 1816.8 Prototypes 1846.9 Resource Optimization 1866.10 Rolling-Wave Planning 1896.11 Schedule Compression 192Appendix: Case Study Scenarios 197Index 203

"The presentation of each technique makes it useful for practising project managers, students and those studying for project management qualifications." (Project, September 2018)