Performance Management Systems Playbook

Dr. H. James Harrington is a very successful entrepreneur and performance improvement specialistBackground: 40 years project manager with IBM, 10 years plus principal with Ernst & Young, member of 14 different boards of directors of successful and not successful organizations.Typical accomplishments:■ Served in the US Navy, serial number 785-92-27■ CEO of Harrington Hurd, and Rieker until it was (sold to Ernst & Young)■ CEO, Systemcorp, Montréal Canada project software developers (sold the company to IBM)■ CEO, Harrington Middle East (retired from a successful running business)■ CEO, Define Property designed and constructed 30–50 story buildings until (sold to a competitor)■ Led the redesign of the operating systems for the African Capacity Building Foundation in association with the World Bank■ Appointed in 1984 as the first honorary official advisor to the Chinesegovernment on quality.■ William Clinton, Past President of the United States, assigned him to serve as The Investigator of Goodwill.■ Led the redesign of City Gov. for Dubai to make it more customercentric.■ Over 20 programs on YouTube■ Author of over 60 books on performance improvement and innovation■ Past President and Chairman of the Board of the American Society forQuality and the International Academy for Quality. Lifetime HonoraryPresident of the Asian Pacific Quality Organization.■ Chairman of the Board and President of the Walter L. Hurd Foundation■ Seven performance improvement and/or student grants are named after him.Frank Voehl, President, Strategy AssociatesBrief Bio:■ Certified as a Grand Master Black Belt in Lean Six Sigma and Innovation Excellence; has been an innovation coach since 2008.■ Senior Counselor in Process & Innovation Management, Lean Six Sigma, Design for Six Sigma, Lean Manufacturing, Problem Solving, Accelerated Performance Improvement, and Policy Deployment.■ Thirty-five years of practical experience in leadership for process enhancement, change management, and program development and operations leadership at FPL’s QualTec as COO, Strategy Associates CEO/President, 20-20 Innovation CEO, and COO/Chancellor of the Harrington Institute.■ Chairman and Administrator for the US ISO TAG for Innovation Management called TC 279 from 2017 through 2022 year-end■ Trained and coached thousands of teams in Lean Six Sigma, Problem Solving, Innovation Management, TQM, and Process Management. Teams generated over $100 million in savings and averaged over $250,000 each annually■ Noted author and series editor of over 45 books and hundreds of articles and technical papers in the fields of innovation, business management, Lean Six Sigma, change management, and process improvement■ Provided input on the original design of the Malcolm Baldrige National Quality Award and facilitated its crossover to other nations and regions, including the Bahamas, Japan, South America, Europe, and the Czech Republic.

• Chapter 1: Why Innovate?. Chapter 2: The Innovation Systems Cycle (ISC) Chapter 3: The ISO 56002 Innovation Management Systems Standard and KPIs. Chapter 4- What is Total Innovation Management Excellence (TIME)?. Chapter 5: ISO 56004 Innovative Management Assessment.

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