Change Management

Dr. H. James Harrington is the chief executive officer for the Harrington Management Systems. He also serves as the chairman of the board for a number of businesses. Dr. Harrington is recognized as one of the world leaders in applying performance improvement methodologies to business processes. He has an excellent record of coming into an organization, working as its CEO or COO, resulting in a major improvement in its financial and quality performance. Dr. Harrington is a certified Master Six Sigma Black Belt and received the title of Six Sigma Grand Master. He has an MBA and PhD in engineering management and a BS in electrical engineering.Frank Voehl is the CEO and President of Strategy Associates, Inc., and a senior consultant and chancellor for the Harrington Academy. He also serves as chairman of the board for a number of businesses and as a Grand Master Black Belt instructor and Innovation Coach at Florida International University (FIU). He is recognized as one of the world leaders in applying quality measurement and Lean Six Sigma methodologies to business processes. He has extensive knowledge of NRC, FDA, GMP and NASA quality system requirements and is an expert in ISO-9000, QS-9000/14000/18000, and integrated Lean Six Sigma Quality System Standards and processes.

• Prologue, Acknowledgments, About the Authors, Section I.?Remembering, Chapter 1. Introduction to Change Management, Chapter 2. The Philosophy and Evolution of Change Management, Chapter 3. Making the Case for Change Readiness, Section II.?Understanding, Chapter 4. Dirty Dozen Most Popular Models, Chapter 5. Sustainable Change Life Cycle, Chapter 6. Facilitated OCM Workshops, Chapter 7. Culture Change Management (CCM), Section III.?Applying, Chapter 8. Applying Methods for Deployment, Chapter 9. Initiatives’ Prioritization, Chapter 10. The Iterative Development Approach, Section IV. Analyzing and Evaluating, Chapter 11. Gathering, Analyzing, and Prioritizing Requirements, Chapter 12. Using Estimates and Time Boxes, Section V: Creating, Chapter 13. Modeling and Simulation, Chapter 14. Measurement and Appraisal, Chapter 15. Risk Management Considerations, Chapter 16. Deploying and Implementing CCM, Bibliography, Index

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