Martin Brenig-Jones is CEO of Catalyst Consulting, Europe’s leading Lean Six Sigma solutions provider. He has 30 years of experience in Quality and Change Management.Jo Dowdall has 21 years of experience as a Continuous Improvement profes­sional, coach, trainer, and advocate. She is an accomplished Quality Manager and Master Black Belt.

• Introduction 1Part 1: Understanding Lean Six Sigma 5Chapter 1: Defining Lean Six Sigma 7Chapter 2: Understanding the Principles of Lean Six Sigma 27Part 2: Lean Six Sigma Foundations 43Chapter 3: Identifying Your Process Customers 45Chapter 4: Understanding Your Customers’ Needs 55Chapter 5: Understanding the Process 73Chapter 6: Managing People and Change 97Part 3: Understanding Performance and Analyzing the Process 109Chapter 7: Gathering Data 111Chapter 8: Presenting Your Data 133Chapter 9: Identifying Root Causes 153Chapter 10: Identifying Non-Value-Adding Steps and Waste 167Chapter 11: Getting the Process to Flow 179Part 4: Improving and Innovating 191Chapter 12: Thinking Differently and Generating Solutions 193Chapter 13: Discovering the Opportunity for Prevention 203Chapter 14: Introducing Design for Six Sigma 217Chapter 15: Discovering Design Thinking 235Chapter 16: Applying Agile to Lean Six Sigma Projects 247Part 5: Deploying Lean Six Sigma and Making Change Happen 257Chapter 17: Running Rapid Improvement Events and Solving Problems with DMAIC 259Chapter 18: Ensuring Everyday Operational Excellence 269Chapter 19: Leading the Deployment and Selecting the Right Projects 279Chapter 20: Putting It All Together: Checklists to Support Your DMAIC Project 297Part 6: The Part of Tens 311Chapter 21: Ten Tips for Best-Practice Project Storyboards 313Chapter 22: Ten Pitfalls to Avoid 319Chapter 23: Ten (Plus One) Places to Go for Help 327Index 335

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Martin Brenig-Jones is CEO of Catalyst Consulting, Europe’s leading Lean Six Sigma solutions provider. He has 30 years of experience in Quality and Change Management.Jo Dowdall has 21 years of experience as a Continuous Improvement profes­sional, coach, trainer, and advocate. She is an accomplished Quality Manager and Master Black Belt.

• Introduction 1Part 1: Understanding Lean Six Sigma 5Chapter 1: Defining Lean Six Sigma 7Chapter 2: Understanding the Principles of Lean Six Sigma 27Part 2: Lean Six Sigma Foundations 43Chapter 3: Identifying Your Process Customers 45Chapter 4: Understanding Your Customers’ Needs 55Chapter 5: Understanding the Process 73Chapter 6: Managing People and Change 97Part 3: Understanding Performance and Analyzing the Process 109Chapter 7: Gathering Data 111Chapter 8: Presenting Your Data 133Chapter 9: Identifying Root Causes 153Chapter 10: Identifying Non-Value-Adding Steps and Waste 167Chapter 11: Getting the Process to Flow 179Part 4: Improving and Innovating 191Chapter 12: Thinking Differently and Generating Solutions 193Chapter 13: Discovering the Opportunity for Prevention 203Chapter 14: Introducing Design for Six Sigma 217Chapter 15: Discovering Design Thinking 235Chapter 16: Applying Agile to Lean Six Sigma Projects 247Part 5: Deploying Lean Six Sigma and Making Change Happen 257Chapter 17: Running Rapid Improvement Events and Solving Problems with DMAIC 259Chapter 18: Ensuring Everyday Operational Excellence 269Chapter 19: Leading the Deployment and Selecting the Right Projects 279Chapter 20: Putting It All Together: Checklists to Support Your DMAIC Project 297Part 6: The Part of Tens 311Chapter 21: Ten Tips for Best-Practice Project Storyboards 313Chapter 22: Ten Pitfalls to Avoid 319Chapter 23: Ten (Plus One) Places to Go for Help 327Index 335

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Martin Brenig-Jones is CEO of Catalyst Consulting, Europe’s leading Lean Six Sigma solutions provider. He has 30 years of experience in Quality and Change Management.Jo Dowdall has 21 years of experience as a Continuous Improvement profes­sional, coach, trainer, and advocate. She is an accomplished Quality Manager and Master Black Belt.

• Introduction 1Part 1: Understanding Lean Six Sigma 5Chapter 1: Defining Lean Six Sigma 7Chapter 2: Understanding the Principles of Lean Six Sigma 27Part 2: Lean Six Sigma Foundations 43Chapter 3: Identifying Your Process Customers 45Chapter 4: Understanding Your Customers’ Needs 55Chapter 5: Understanding the Process 73Chapter 6: Managing People and Change 97Part 3: Understanding Performance and Analyzing the Process 109Chapter 7: Gathering Data 111Chapter 8: Presenting Your Data 133Chapter 9: Identifying Root Causes 153Chapter 10: Identifying Non-Value-Adding Steps and Waste 167Chapter 11: Getting the Process to Flow 179Part 4: Improving and Innovating 191Chapter 12: Thinking Differently and Generating Solutions 193Chapter 13: Discovering the Opportunity for Prevention 203Chapter 14: Introducing Design for Six Sigma 217Chapter 15: Discovering Design Thinking 235Chapter 16: Applying Agile to Lean Six Sigma Projects 247Part 5: Deploying Lean Six Sigma and Making Change Happen 257Chapter 17: Running Rapid Improvement Events and Solving Problems with DMAIC 259Chapter 18: Ensuring Everyday Operational Excellence 269Chapter 19: Leading the Deployment and Selecting the Right Projects 279Chapter 20: Putting It All Together: Checklists to Support Your DMAIC Project 297Part 6: The Part of Tens 311Chapter 21: Ten Tips for Best-Practice Project Storyboards 313Chapter 22: Ten Pitfalls to Avoid 319Chapter 23: Ten (Plus One) Places to Go for Help 327Index 335

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