MARTIN BRENIG-JONES is Managing Director of Catalyst Consulting, Europe’s leading Lean and Lean Six Sigma consulting and training company. An industry expert with more than two decades of experience, he has high-level expertise in process management and the EFQM excellence model.During his career, he was head of quality at British Telecom, where he elevated several large BT divisions to award-winning levels. He has held several senior management roles at other organisations in communications systems, software and systems development. A practising Lean Six Sigma trainer and coach with clients all over Europe, Russia and the United States, Martin is Co-Author of the popular Lean Six Sigma for Dummies. JO DOWDALL began her career in Continuous Improvement in the year 2000 and has been a keen practitioner, coach, trainer and advocate ever since. Before joining Catalyst Consulting, Jo was a Quality Manager, a Black Belt, a Business Excellence assessor and trainer, and an implementer of ISO management systems. Jo has worked internationally within a broad range of sectors to deliver training and facilitate improvement. These include the public sector and government departments, utilities, telecoms, retailers and manufacturers.

• Foreword ixPreface xiAcknowledgements xvPart I Using Lean Six Sigma to Solve Business Problems 1Chapter 1 Introduction 3Chapter 2 Business Problem Solving 13Chapter 3 Measure for Leaders 33Chapter 4 Analyse for Leaders 47Chapter 5 Improve for Leaders 63Chapter 6 Control for Leaders 75Part II Using Lean Six Sigma Principles 85Chapter 7 Leading a Process Based Organisation 87Chapter 8 Delivering Everyday Operational Excellence 103Chapter 9 Winning Hearts and Minds 117Chapter 10 Integrating with Agile 125Chapter 11 Turning Strategy into Action 137Chapter 12 Creating a System for Innovation and Design 149Chapter 13 Lean Six Sigma and Agile Digital Transformation 155Part III Involving Everyone in Lean Six Sigma 163Chapter 14 Learning and Development – The HR Perspective 165Chapter 15 The Employee’s Perspective 175Chapter 16 The Manager’s Perspective 189Chapter 17 The Practitioner’s Perspective 197Part IV Stories and Case Studies from Leaders 215Kevin Barrett, SVP, European Manufacturing, CooperVision 218Leading Change at Ricoh UK Limited – Mike Baddeley 229Personal Leadership Perspective – Derek Kennedy, Forensic Science, Northern Ireland 234Personal Leadership Perspective Mini Case Study – Sky UK and Aegon 242Personal Leadership Perspective Mini Case Study – Barclays 251Personal Leadership Perspective Mini Case Study – The UK Government, Central Government Department 255Personal Leadership Perspective Mini Case Study – UK Government, Homes and Communities AgencyPersonal Leadership Perspective Mini Case Study – Exclusive 5 Star Hotel Group 266Personal Leadership Perspective Mini Case Study: Vanderlande 270Final Thoughts and a Warning! 277Starting the Lean Six Sigma Engine 280Index 283

"The book is well laid out, and accessible. Having been through the agile jungle of buzzwords and jargon, this book is a commendable effort to keep the jargon back, and look at real world, practical applications of how this approach can be used to deliver actual benefits." (Irish Tech News, May 2018)"Together the authors outline clearly how Lean Six Sigma can be used by leaders to support other aspects of leadership roles." (Continuity, Insurance & Risk, May 2018)

MARTIN BRENIG-JONES is Managing Director of Catalyst Consulting, Europe’s leading Lean and Lean Six Sigma consulting and training company. An industry expert with more than two decades of experience, he has high-level expertise in process management and the EFQM excellence model.During his career, he was head of quality at British Telecom, where he elevated several large BT divisions to award-winning levels. He has held several senior management roles at other organisations in communications systems, software and systems development. A practising Lean Six Sigma trainer and coach with clients all over Europe, Russia and the United States, Martin is Co-Author of the popular Lean Six Sigma for Dummies. JO DOWDALL began her career in Continuous Improvement in the year 2000 and has been a keen practitioner, coach, trainer and advocate ever since. Before joining Catalyst Consulting, Jo was a Quality Manager, a Black Belt, a Business Excellence assessor and trainer, and an implementer of ISO management systems. Jo has worked internationally within a broad range of sectors to deliver training and facilitate improvement. These include the public sector and government departments, utilities, telecoms, retailers and manufacturers.

• Foreword ixPreface xiAcknowledgements xvPart I Using Lean Six Sigma to Solve Business Problems 1Chapter 1 Introduction 3Chapter 2 Business Problem Solving 13Chapter 3 Measure for Leaders 33Chapter 4 Analyse for Leaders 47Chapter 5 Improve for Leaders 63Chapter 6 Control for Leaders 75Part II Using Lean Six Sigma Principles 85Chapter 7 Leading a Process Based Organisation 87Chapter 8 Delivering Everyday Operational Excellence 103Chapter 9 Winning Hearts and Minds 117Chapter 10 Integrating with Agile 125Chapter 11 Turning Strategy into Action 137Chapter 12 Creating a System for Innovation and Design 149Chapter 13 Lean Six Sigma and Agile Digital Transformation 155Part III Involving Everyone in Lean Six Sigma 163Chapter 14 Learning and Development – The HR Perspective 165Chapter 15 The Employee’s Perspective 175Chapter 16 The Manager’s Perspective 189Chapter 17 The Practitioner’s Perspective 197Part IV Stories and Case Studies from Leaders 215Kevin Barrett, SVP, European Manufacturing, CooperVision 218Leading Change at Ricoh UK Limited – Mike Baddeley 229Personal Leadership Perspective – Derek Kennedy, Forensic Science, Northern Ireland 234Personal Leadership Perspective Mini Case Study – Sky UK and Aegon 242Personal Leadership Perspective Mini Case Study – Barclays 251Personal Leadership Perspective Mini Case Study – The UK Government, Central Government Department 255Personal Leadership Perspective Mini Case Study – UK Government, Homes and Communities AgencyPersonal Leadership Perspective Mini Case Study – Exclusive 5 Star Hotel Group 266Personal Leadership Perspective Mini Case Study: Vanderlande 270Final Thoughts and a Warning! 277Starting the Lean Six Sigma Engine 280Index 283

"The book is well laid out, and accessible. Having been through the agile jungle of buzzwords and jargon, this book is a commendable effort to keep the jargon back, and look at real world, practical applications of how this approach can be used to deliver actual benefits." (Irish Tech News, May 2018)"Together the authors outline clearly how Lean Six Sigma can be used by leaders to support other aspects of leadership roles." (Continuity, Insurance & Risk, May 2018)

MARTIN BRENIG-JONES is Managing Director of Catalyst Consulting, Europe’s leading Lean and Lean Six Sigma consulting and training company. An industry expert with more than two decades of experience, he has high-level expertise in process management and the EFQM excellence model.During his career, he was head of quality at British Telecom, where he elevated several large BT divisions to award-winning levels. He has held several senior management roles at other organisations in communications systems, software and systems development. A practising Lean Six Sigma trainer and coach with clients all over Europe, Russia and the United States, Martin is Co-Author of the popular Lean Six Sigma for Dummies. JO DOWDALL began her career in Continuous Improvement in the year 2000 and has been a keen practitioner, coach, trainer and advocate ever since. Before joining Catalyst Consulting, Jo was a Quality Manager, a Black Belt, a Business Excellence assessor and trainer, and an implementer of ISO management systems. Jo has worked internationally within a broad range of sectors to deliver training and facilitate improvement. These include the public sector and government departments, utilities, telecoms, retailers and manufacturers.

• Foreword ixPreface xiAcknowledgements xvPart I Using Lean Six Sigma to Solve Business Problems 1Chapter 1 Introduction 3Chapter 2 Business Problem Solving 13Chapter 3 Measure for Leaders 33Chapter 4 Analyse for Leaders 47Chapter 5 Improve for Leaders 63Chapter 6 Control for Leaders 75Part II Using Lean Six Sigma Principles 85Chapter 7 Leading a Process Based Organisation 87Chapter 8 Delivering Everyday Operational Excellence 103Chapter 9 Winning Hearts and Minds 117Chapter 10 Integrating with Agile 125Chapter 11 Turning Strategy into Action 137Chapter 12 Creating a System for Innovation and Design 149Chapter 13 Lean Six Sigma and Agile Digital Transformation 155Part III Involving Everyone in Lean Six Sigma 163Chapter 14 Learning and Development – The HR Perspective 165Chapter 15 The Employee’s Perspective 175Chapter 16 The Manager’s Perspective 189Chapter 17 The Practitioner’s Perspective 197Part IV Stories and Case Studies from Leaders 215Kevin Barrett, SVP, European Manufacturing, CooperVision 218Leading Change at Ricoh UK Limited – Mike Baddeley 229Personal Leadership Perspective – Derek Kennedy, Forensic Science, Northern Ireland 234Personal Leadership Perspective Mini Case Study – Sky UK and Aegon 242Personal Leadership Perspective Mini Case Study – Barclays 251Personal Leadership Perspective Mini Case Study – The UK Government, Central Government Department 255Personal Leadership Perspective Mini Case Study – UK Government, Homes and Communities AgencyPersonal Leadership Perspective Mini Case Study – Exclusive 5 Star Hotel Group 266Personal Leadership Perspective Mini Case Study: Vanderlande 270Final Thoughts and a Warning! 277Starting the Lean Six Sigma Engine 280Index 283

"The book is well laid out, and accessible. Having been through the agile jungle of buzzwords and jargon, this book is a commendable effort to keep the jargon back, and look at real world, practical applications of how this approach can be used to deliver actual benefits." (Irish Tech News, May 2018)"Together the authors outline clearly how Lean Six Sigma can be used by leaders to support other aspects of leadership roles." (Continuity, Insurance & Risk, May 2018)