Hospitality Management

Tom Baum is Professor in the Department of Human Resource Management at Strathclyde Business School, University of Strathclyde . He is Programme Director of their Executive Masters in Leadership for Hospitality and Tourism, and has published eight books on tourism development, human resources, training and international tourism themes. He has also published and/or presented over 200 papers in international journals in the areas of hospitality and HRM, tourism education and training; hospitality management; tourism development and planning.

• VOLUME ONE: THE IDEA OF HOSPITALITY MANAGEMENT: PAST AND PRESENT PERSPECTIVESTheory in Hospitality Management - P. NailonDefining the Hospitality Discipline: A Discussion of Pedagogical and Research Implications - M. Ottenbacher, M. Harrington and H. ParsaTowards a Definitive View of the Nature of Hospitality and Hospitality Management - B. BrothertonHospitality Studies and Hospitality Management: A Symbiotic Relationship - A. Morrison and K. O′GormanTowards a New Interpretation of Hospitality - D. O′ConnorFinding the Hospitality Industry - P. SlatterySociological Impressionism in a Hospitality Context - P. LynchModern Hospitality: Lessons from the Past - K.D. O′GormanThe Idea of Hospitality in Early Modern England - F. HealLove thy Neighbour? Differentiation and Agglomeration in the Manhattan Hotel Industry, 1898-1990 - J. Baum and H. HavemanThe Blackpool Landlady revisited - J.K. WaltonA Service Machine: Hotel Guests and the Development of an Early Twentieth-Century Building Type - L.P. DavidsonThe Hotel and the City - D. McNeillThe Shophouse Hotel: Vernacular Heritage in a Creative City - T.C. Chang and P. TeoTowards a Theory of Intra-urban Hotel Location - D. Egan and K. NieldHospitality Spaces, Hospitable Moments: Consumer Encounters and Affective Experiences in Commercial Settings - P. LugosiVOLUME TWO: THE HOSPITALITY INDUSTRY: STRUCTURES, STRATEGIES AND MARKETSInternational Hotel Development - R. SmithMultinational Corporations in the International Hotel Industry - J. Dunning and M. McQueenFrom Globalization to Internationalization to Americanization: The Example of Little Americas in the Hotel Sector - D. Nickson and C. WarhurstInternationalization of U.S Multinational Hotel Companies: Expansion to Asia versus Europe - S. LeeResearch in Strategic Management in the Hospitality Industry - M. Olsen and A. RoperChoice between Non-Equity Entry Modes: An Organizational Capability Perspective - M. Krishna Erramilli, S. Agarwal and C. DevStock Market Reactions to Entry Mode Choices of Multinational Hotel Firms - N. GrafHotel Management Contracts: Past and Present - J. DeroosReal Estate Investment Trusts: Performance, Recent Findings, and Future Directions - P. LiuHotel Brand Strategy - J. O′Neill and A. MattilaPost-Merger Stock Performance of Acquiring Hospitality Firms - J. YangHotel Reform in China: A SWOT Analysis - L. Yu and G. HuiminChina′s Hotel Industry: Serving a Massive Market - R. PineThe Future of Small Firms in the Hospitality Industry - A. Morrison and R. ThomasEconomic Impact and Institutional Dynamics of Small Hotels in Tanzania - A. SharmaA Descriptive Examination of Corporate Governance in the Hospitality Industry - B.D. Guillet and A. MattilaGoing Green: Decisional Factors in Small Hospitality Operations - N. Tzschentke, D. Kirk and P. LynchCustomer Loyalty: The Future of Hospitality Marketing - S. Shoemaker and R. LewisTourism and Hospitality Marketing: Fantasy, Feeling and Fun - A. WilliamsExploring Chinese Cultural Influences and Hospitality Marketing Relationships - D. Gilbert and J. TsaoE-mail Marketing by International Hotel Chains: An Industry-Practices Update - P. O′ConnorVOLUME THREE: THE MANAGEMENT OF PEOPLE AND SERVICE IN HOSPITALITYDown and out in Paris and London - G. OrwellThe Human Dimension: A Review of Human Resources Management Issues in the Tourism and Hospitality Industry - S. Kusluvan, et alManaging Flexible Working In Hotels - Y. Guerrier and A.J. LockwoodGender and Labour Flexibility in Hotel and Catering - P. BagguleyTransience and the Postmodern Self: The Geographic Mobility of Resort Workers - P.A. Adler and P. AdlerThe Valuation of Skill and the Configuration of HRM - M. Riley and E. SzivasThe Social Construction of Skills: A Hospitality Sector Perspective - T. BaumFood and Beverage Management: A Review of Change - M. RileyProducing the Superior Self: Strategic Comparison and Symbolic Boundaries Among Luxury Hotel Workers - R. ShermanEmployee Experience of Aesthetic Labour in Retail and Hospitality - C. Warhurst and D. NicksonThe Impact of HRM Practices on Organisational Performance in the Indian Hotel Industry - M. Chand and A. KatouNo Plantation Work Here: Contemporary HR Practices in Caribbean Hotels - A. CrickHuman Resource Systems in Kenya: A Case Study of Hotel Human Resources Performance - F. Onyango and R. OkechHuman Resource Management and Performance in the UK Hotel Industry - K. HoqueChanging Patterns of HRM and Employment Relations in New Zealand: The Large Hotel Industry - P. Haynes and G. FryerOrganizational Flexibility and HRM in the Hotel Industry: Evidence from Australia - A. Knox and J. WalshTowards an Understanding of Employee Empowerment in Hospitality Services - C. LashleyThe Impact of Hotel Management Contracting on IHRM Practices: Understanding the Bricks and Brains Split - J. Gannon, A. Roper and L. DohertyAnalysing Service Quality in the Hospitality Industry Using the SERVQUAL Model - F. Saleh and C. RyanService Quality in the Hotel Industry: When Cultural Contexts Matter - E. Tse and S.C. HoThe Role of Culture in the Service Evaluation Process - A. MattilaDoes National Culture Really Matter? Hotel Service Perceptions by Taiwan and American Tourists - A.T. Hsieh and C.W. TsaiThe Role of Internal Branding in the Delivery of Employee Brand Promise - K. Punjaisri and A. WilsonVOLUME FOUR: MANAGEMENT OF HOSPITALITY′S TANGIBLE RESOURCES: OPERATIONS, ASSETS AND FINANCEOperations Management Research in the Hospitality Industry - P. Jones and A. LockwoodMeasuring the Performance of Hotel Operations - C. ParkanProductivity in Hotels: A Stepwise Data Envelopment Analysis of Hotels′ Rooms Division Processes - M. Sigala, et alThe Physical Safety and Security Features of U.S. Hotels - C. EnzEnvironmental Management in Hotels - D. KirkThe Compelling Hard Case for Green Hotel Development - J. ButlerRestaurant Profitability Management: The Evolution of Restaurant Revenue Management - G. ThompsonHotel Owner/Operator Structures: Implications for Capital Budgeting Process - C. GuildingGrowth Accounting for Hotel and Restaurant Industries - E. SmeralAttracting Hotel Investment: Insights from Principal-Agent Theory - T. Baum and R. MudambiFactors Influencing Hotel Investment Decision-Making - G. Newell and R. SeabrookHotel Investment Risk: What Are the Chances? - E. Younes and R. KettImpacts of Positive and Negative Corporate Social Responsibility Activities on Company Performance in the Hospitality Industry - K.H. Kang, S. Lee and C. HuhImproving Hospitality Industry Sales: 25 Years of Revenue Management - C. Anderson and X. XieImproving Hotel Budgetary Practice: A Positive Theory Model - T. JonesAn Empirical Analysis of Oligopolistic Hotel Pricing - T. Baum and R. MudambiAn Institutional Explanation and Model of the Factors Influencing Room Rate Pricing Decisions in the Irish Hotel Industry - R. MattimoeFinancial Rewards for Social Responsibility: A Mixed Picture for Restaurant Companies - S.Y. Park and S. LeeResponding to Crisis: Severe Acute Respiratory Syndrome (SARS) and Hotels in Singapore - J. Henderson and A. Ngo