Emotional Labour of Nursing Revisited

PAM SMITHis Professor of Nurse Education and Head of Nursing Studies in the School of Health in Social Science at the University of Edinburgh, UK. As the General Nursing Council (GNC) Trust Endowed Chair in Nurse Education, she held the post of Director of the Centre for Research in Nursing and Midwifery Education at the University of Surrey, UK from 2002 to 2009.

• Caring and CompassionPutting Their Toe in the Water: Collecting, Testing and Expecting Nurses to CareNothing is Really Said About Care: Defining Nursing KnowledgeYou Learn From What's Wrong with the Patient: Defining Nursing WorkThe Ward Sister and the Infrastructure of Emotion Work: Making it Visible on the Ward from Ward Sister to Ward Manager and the Role of the MentorDeath and Dying in Hospital: The Ultimate Emotional LabourThe Caring Trajectory: Caring Styles and Capacity Over TimeConclusions.

'This is an excellent text, timely and much needed in health care today. It was such a pleasure to read a very important contribution to nursing knowledge and I'm sure that so many nurses and health care workers would benefit from reading it. I suggest it should be core reading on all health care programmes, especially nursing.' - Dr D.M. Mazhindu, Senior Research Fellow, Faculty of Health and Applied Social Science, Liverpool John Moores University, UK "An extremely well presented text which offers a great breadth of discussion, drawn from a robust evidence base. This is a book that I would imagine students and post registered staff referring back to time and time again.' - Brigid Purcell, Senior Lecturer, University of Huddersfield, UK "This book has many [highlights]...but it has an important message to pass on - emotional labour takes its toll...At times it is uncomfortable and difficult reading but thought provoking and necessary...Smith raises some salient points regarding how we teach and support nurses, the importance ward structures and supportive environments play in encouraging our workforce." - Nursing Times