Andrew Griffin is a corporate reputation specialist. He advises some of the world's leading companies and most trusted brands on crisis management, issues management and corporate citizenship. Andrew is managing director of Regester Larkin, the international reputation risk management consultancy which is credited with pioneering best practice systems across all sectors in this specialist discipline. He is a regular speaker, writer and commentator in this critical area of management and corporate communications.

• Chapter - 01: Reputation: what it is and why it matters;Chapter - 02: The challenging climate in which reputations are managed;Chapter - 03: What are the risks to reputation?;Chapter - 04: Externally driven issues;Chapter - 05: Internally driven issues;Chapter - 06: Externally driven incidents;Chapter - 07: Internally driven incidents;Chapter - 08: Interrelated risks;Chapter - 09: Managing reputation risk through the life cycle;Chapter - 10: Predicting reputation risk;Chapter - 11: Preventing reputation risk;Chapter - 12: Preparing for acute reputation risk;Chapter - 13: Resolving risks to reputation;Chapter - 14: Responding to immediate reputation risk;Chapter - 15: Recovering from reputation damage;Chapter - 16: Where next for crisis, issues and reputation management?

"The need to protect a company's reputation has become an ever more pressing concern for CEOs and corporate boards. This book, by a leader in the field, provides a comprehensive guide for leaders to get it right. Filled with case examples and useful concepts it belongs on every executive's desk."

Andrew Griffin is a corporate reputation specialist. He advises some of the world's leading companies and most trusted brands on crisis management, issues management and corporate citizenship. Andrew is managing director of Regester Larkin, the international reputation risk management consultancy which is credited with pioneering best practice systems across all sectors in this specialist discipline. He is a regular speaker, writer and commentator in this critical area of management and corporate communications.

• Chapter - 01: Reputation: what it is and why it matters;Chapter - 02: The challenging climate in which reputations are managed;Chapter - 03: What are the risks to reputation?;Chapter - 04: Externally driven issues;Chapter - 05: Internally driven issues;Chapter - 06: Externally driven incidents;Chapter - 07: Internally driven incidents;Chapter - 08: Interrelated risks;Chapter - 09: Managing reputation risk through the life cycle;Chapter - 10: Predicting reputation risk;Chapter - 11: Preventing reputation risk;Chapter - 12: Preparing for acute reputation risk;Chapter - 13: Resolving risks to reputation;Chapter - 14: Responding to immediate reputation risk;Chapter - 15: Recovering from reputation damage;Chapter - 16: Where next for crisis, issues and reputation management?

"The need to protect a company's reputation has become an ever more pressing concern for CEOs and corporate boards. This book, by a leader in the field, provides a comprehensive guide for leaders to get it right. Filled with case examples and useful concepts it belongs on every executive's desk."

Andrew Griffin is a corporate reputation specialist. He advises some of the world's leading companies and most trusted brands on crisis management, issues management and corporate citizenship. Andrew is managing director of Regester Larkin, the international reputation risk management consultancy which is credited with pioneering best practice systems across all sectors in this specialist discipline. He is a regular speaker, writer and commentator in this critical area of management and corporate communications.

• Chapter - 01: Reputation: what it is and why it matters;Chapter - 02: The challenging climate in which reputations are managed;Chapter - 03: What are the risks to reputation?;Chapter - 04: Externally driven issues;Chapter - 05: Internally driven issues;Chapter - 06: Externally driven incidents;Chapter - 07: Internally driven incidents;Chapter - 08: Interrelated risks;Chapter - 09: Managing reputation risk through the life cycle;Chapter - 10: Predicting reputation risk;Chapter - 11: Preventing reputation risk;Chapter - 12: Preparing for acute reputation risk;Chapter - 13: Resolving risks to reputation;Chapter - 14: Responding to immediate reputation risk;Chapter - 15: Recovering from reputation damage;Chapter - 16: Where next for crisis, issues and reputation management?

"The need to protect a company's reputation has become an ever more pressing concern for CEOs and corporate boards. This book, by a leader in the field, provides a comprehensive guide for leaders to get it right. Filled with case examples and useful concepts it belongs on every executive's desk."