Editor in ChiefCary L. Cooper is based at Lancaster University as Professor of Organizational Psychology. He is the author of over 80 books, is past editor of the Journal of Organizational Behavior, and Founding President of the British Academy of Management. Advisory Editors Chris Argyris is James Bryant Conant Professor of Education and Organizational Behavior at Harvard Business School. William Haynes Starbuck is Professor of Management and Organizational Behavior at the Stern School of Business, New York University. Volume Editors Jeanne McNett is Associate Professor of Management at Assumption College in Massachusetts and is past chair of the Academy of Management’s International Division Teaching Committee. She has published international cases and articles and has lived and worked in Saudi Arabia, Japan, Korea, and the United Kingdom. Henry W. Lane is the Darla and Frederick Brodsky Trustee Professor in Global Business at Northeastern University. He has written numerous books, articles, and cases studies and has taught in all continents of the world. Martha L. Maznevski is Professor of Organizational Behavior and International Management at the International Institute for Management Development, Lansanne, working with senior executives from a wide range of global companies. She has contributed widely to research and practice on multicultural and virtual teams. Mark E. Mendenhall is the J. Burton Frierson Chair of Excellence in Business Leadership at the University of Tennessee, Chattanooga. He is a pas president of the International Division of the Academy of Management and has written numerous books and journal articles in the field of international HRM, focusing particularly on the productivity of expatriate managers and global leadership development. John O’Connell holds the CV Starr Professorship in International Insurance and Risk Management at the American Graduate School of International Management (Thunderbird) in Arizona, USA. In his 25 years as business professor, O’Connell has presented seminars and has consulted in Asia, Central America, Europe, and throughout North America. A frequent contributor at international business meetings, he has also authored more than 30 articles in various academic and trade publications.

• Preface. About the Editors.List of Contributors.Dictionary Entries A-Z.Index.

"One strand running through all the volumes of the Blackwell Encyclopedia is that, while the entries may develop and explain the theoretical concepts of the field, there is also an emphasis on their practical application. This makes this set a good place to start for an overview and quick understanding of a topic – not just for students and researchers but also for practitioners." – Reference Reviews"Blackwell’s second edition of this work is every bit as impressive as the first. Bottom Line: Extensively revised, with 30 percent new material throughout, this comprehensive resource remains one of the most authoritative general business encyclopedias available. Highly recommended for academic and special library business collections." – Library Journal "This is a critical resource for anyone who wants to explore questions on topics such as knowledge management, globalization, change management, business ethical issues, total quality management, or benchmarking and manufacturing strategies. Summing Up: Highly recommended. Academic libraries supporting business/management programs at all academic levels and libraries building a business collection." – Choice