Achieving Organizational Excellence

Dr Flevy Lasrado is assistant professor of quality management at University of Wollongong in Dubai UAE (UoWD). She carries extensive experience in implementing quality management systems and is a qualified EFQM assessor and lead auditor for ISO 9008:2014. She also serves an assessor for the Dubai Quality Award. She teaches quality management, business excellence and business process improvement courses to graduate students at UoWD. Dr Lasrado is a professional speaker at various forums including the British Council’s Global Higher Education Dialogues in Sri Lanka, the UK and the UAE, World Quality Congress, Leadership Congress in the UAE, OLC Forum and Ideas Arabia, UAE. In June 2014, she received the Leadership Quality Award from the World Quality Congress in Mumbai. Apart from quality management, her current research interests include green management, business excellence, innovation management and sustainable development.

• Introduction to Business Excellence.- Organizations Achieve Excellence Through Quality Awards.- Legacy of Excellence: The Case of the United Arab Emirates (UAE).- Excellence in Action.- Understanding Sustainable Organizational Results.- Self-assessments: Conducting an Excellence Maturity Assessment for an Organisation.- Awards and Assessments.- Assessment for an External Award.- Quality Management Systems: Where and How We Can Make a Significant Contribution Toward Excellence.- Towards Developing a Framework for Achieving Organizational Excellence: Theoretical Foundations.