Flevy Lasrado is Assistant Professor of Business Excellence and Quality Management systems at the University of Wollongong in Dubai, UAE. Her research interests revolve around organisational excellence in a range of settings, and she has published over 40 publications which include research monographs, books, journal articles, conference papers and book chapters. Flevy is a qualified EFQM assessor, as well as having been an assessor for the Dubai Quality Award and the UAE Innovation Awards.

• 1. Building a Strong Foundation for a High-functioning Culture of Creativity and Innovation.- 2. TQM, AMO and Factors Impacting Organisational Creativity and Innovation.- 3. A Framework for Assessing Innovation.- 4. Using a Maturity Model Assessment.- 5. Innovation in Action.- 6. Sustaining Innovation and Future Research Implications.