Achieving Sustainable Business Excellence

Flevy Lasrado is Assistant Professor of Business Excellence and Quality Management systems at the University of Wollongong in Dubai, UAE. Her research interests revolve around organisational excellence in a range of organisational settings, and she has published over 30 journal articles, conference papers and book chapters. Dr Lasrado is a qualified EFQM assessor and has also been an assessor for Dubai Quality Award and others in UAE. Vijay Pereira is Associate Dean of Research and Professor of Strategic and International HRM at the University of Wollongong in Dubai, UAE. He has published widely in international journals and presented at numerous conferences including the Academy of Management. Vijay is currently on the international advisory board for South Asian History and Culture.

• 1. Introduction to Business Excellence.- 2. Theoretical Frameworks.- 3. Impacts of Business Excellence Models: Empirical Evidence from the UAE.- 4. Global Excellence Frameworks and Human Capital.- 5. National Approaches to Quality Management.- 6. Involvement of Human Capital: Time for Teamwork.- 7. Cases of Business Excellence: Emphasis on Human Capital.- 8. Sustaining Business Excellence.