Micah Solomon - Böcker

High-Tech, High-Touch Customer Service

Inspire Timeless Loyalty in the Demanding New World of Social Commerce

Can Your Customer Service Do This?: Create an Anticipatory Customer Experience that Builds Loyalty Forever

Ignore Your Customers (and They'll Go Away)

The Simple Playbook for Delivering the Ultimate Customer Service Experience

Exceptional Service, Exceptional Profit

The Secrets of Building a Five-Star Customer Service Organization

Heart of Hospitality

Great Hotel and Restaurant Leaders Share Their Secrets

Ignore Your Customers (and They'll Go Away)

The Simple Playbook for Delivering the Ultimate Customer Service Experience