Workplace Basics, Training Manual

Anthony P. Carnevale. Dr. Carnevale currently serves as research Professor and Director of the Georgetown University Center on Education and the Workforce, a position he has held since the Center was created in 2008. Between 1996 and 2006, he served as Vice President for Public Leadership at the Educational Testing Service, or ETS.

• PrefaceThe AuthorsWorkplace Basics Advisory Panel and Skills NetworkPart One: Setting Standards for Competency at Work1. The Economic Impact of Basic Skills2. The Skills Employers WantPart Two: The Foundation: Learning How to Learn3. Learning to Learn: Strategies for Acquiring SkillsPart Three: Basic Competency Skills: Reading, Writing andComputation4. Reading for the New Workplace5. Writing with Impact6. Computation in a Technological WorkplacePart Four: Communication Skills: Speaking and ListeningEffectively7. Oral Communication Skills8. Principles of Good ListeningPart Five: Adaptability Skills: Solving Problems and ThinkingCreatively9. Resourcefulness10. Creative Thinking: New Ideas for Old ProblemsPart Six: Developmental Skills: Managing Personal and ProfessionalGrowth11. Self-Esteem: Confidence Leads to Competence12. Motivation and Goal Setting: Developing a Personal GamePlan13. Career Development: Planning for Today and TomorrowPart Seven: Group Effectiveness Skills: Working With Others14. Interpersonal Skills15. Teamwork16. NegotiationPart Eight: Influencing Skills: Making A Difference17. Understanding Organizational Culture18. Sharing LeadershipPart Nine: A Blueprint for Success19. Guidelines for Establishing an Effective Workplace BasicsProgram

"As the first comprehensive analysis of modern job-skill requirements, the volume earns a unique place in the literature." --Choice