Peter S. Pande is president of Pivotal Resources, Inc., a leading organizational improvement consulting and training firm.. He is an experienced executive consultant and has helped guide Six Sigma initiatives at major corporations. He cowrote the bestselling The Six Sigma Way as well as The Six Sigma Way Team Fieldbook.Larry Holpp is a consultant with Pivotal Resources. He was previously Vice President, Quality and a Master Black Belt at GE Capital. Holpp is the author of Managing Teams, and The Team Turbo Training Kit, and has published two dozen articles on training and quality in professional journals.

• What is Six Sigma? Why Companies are Implementing Six Sigma: The GE Story What Six Sigma May Look Like in Your Organization Your Role in Six Sigma Quality A Word to The Skeptics (Is Six Sigma Really Different?) The Six Themes of Six Sigma: (2 pages on overview and 2 pages on each topic) The Five-Step Roadmap to Six Sigma Implementation (2 pages on overview and 2 pages on each topic) Applying Six Sigma in A Service Environment (2 pages) The Tools of Six Sigma (1 page on each of 10 basic tools)

Peter S. Pande is president of Pivotal Resources, Inc., a leading organizational improvement consulting and training firm.. He is an experienced executive consultant and has helped guide Six Sigma initiatives at major corporations. He cowrote the bestselling The Six Sigma Way as well as The Six Sigma Way Team Fieldbook.Larry Holpp is a consultant with Pivotal Resources. He was previously Vice President, Quality and a Master Black Belt at GE Capital. Holpp is the author of Managing Teams, and The Team Turbo Training Kit, and has published two dozen articles on training and quality in professional journals.

• What is Six Sigma? Why Companies are Implementing Six Sigma: The GE Story What Six Sigma May Look Like in Your Organization Your Role in Six Sigma Quality A Word to The Skeptics (Is Six Sigma Really Different?) The Six Themes of Six Sigma: (2 pages on overview and 2 pages on each topic) The Five-Step Roadmap to Six Sigma Implementation (2 pages on overview and 2 pages on each topic) Applying Six Sigma in A Service Environment (2 pages) The Tools of Six Sigma (1 page on each of 10 basic tools)

Peter S. Pande is president of Pivotal Resources, Inc., a leading organizational improvement consulting and training firm.. He is an experienced executive consultant and has helped guide Six Sigma initiatives at major corporations. He cowrote the bestselling The Six Sigma Way as well as The Six Sigma Way Team Fieldbook.Larry Holpp is a consultant with Pivotal Resources. He was previously Vice President, Quality and a Master Black Belt at GE Capital. Holpp is the author of Managing Teams, and The Team Turbo Training Kit, and has published two dozen articles on training and quality in professional journals.

• What is Six Sigma? Why Companies are Implementing Six Sigma: The GE Story What Six Sigma May Look Like in Your Organization Your Role in Six Sigma Quality A Word to The Skeptics (Is Six Sigma Really Different?) The Six Themes of Six Sigma: (2 pages on overview and 2 pages on each topic) The Five-Step Roadmap to Six Sigma Implementation (2 pages on overview and 2 pages on each topic) Applying Six Sigma in A Service Environment (2 pages) The Tools of Six Sigma (1 page on each of 10 basic tools)