Peter S. Pande is Founder and President of Pivotal Resources, an international consulting firm providing Six Sigma implementation, training, and management development services in industries from financial services to high technology. Robert P. Neuman, Ph.D., is a senior Consultant with Pivotal Resources. He is a noted speaker in business improvement methods and Six Sigma. Roland R. Cavanagh, P.E., is a professional engineer and Pivotal Resources Consultant with Pivotal Resources. His areas of expertise include process measurement and applied statistics, business reorganization, and Six Sigma methods.

• Part I: An Executive Overview of Six Sigma. Chapter 1: A Powerful Strategy for Sustained Success. Chapter 2: Key Concepts of the Six Sigma System. Chapter 3: Why Is Six Sigma Succeeding Where Total Quality "Failed"? Chapter 4: Applying Six Sigma to Service and Manufacturing. Chapter 5: The Six Sigma Roadmap. Part II: Gearing Up and Adapting Six Sigma to Your Organization. Chapter 6: Is Six Sigma Right for Us Now? Chapter 7: How and Where Should We Start Our Efforts? Chapter 8: The Politics of Six Sigma: Preparing Leaders to Launch and Guide the Effort. Chapter 9: Preparing Black Belts and Other Key Roles. Chapter 10: Training the Organization for Six Sigma. Part III: Implementing Six Sigma: The Roadmap and Tools. Chapter 12: Identifying Core Processes and Key Customers (Roadmap Step 1). Chapter 13: Defining Customer Requirements (Roadmap Step 2). Chapter 14: Measuring Current Performance (Roadmap Step 3). Chapter 15: Six Sigma Process Improvement (Roadmap Step 4). Chapter 16: Six Sigma Process Improvement (Roadmap Step 4A). Chapter 17: Expanding & Integrating the Six Sigma System (Roadmap Step 5). Chapter 18: Advanced Six Sigma Tools: An Overview. Conclusion: Twelve Keys to Success.

The Six Sigma Way is the second book this year looking at the hot new quality initiative. Toronto Globe & Mail 20000706

Peter S. Pande is Founder and President of Pivotal Resources, an international consulting firm providing Six Sigma implementation, training, and management development services in industries from financial services to high technology. Robert P. Neuman, Ph.D., is a senior Consultant with Pivotal Resources. He is a noted speaker in business improvement methods and Six Sigma. Roland R. Cavanagh, P.E., is a professional engineer and Pivotal Resources Consultant with Pivotal Resources. His areas of expertise include process measurement and applied statistics, business reorganization, and Six Sigma methods.

• Part I: An Executive Overview of Six Sigma. Chapter 1: A Powerful Strategy for Sustained Success. Chapter 2: Key Concepts of the Six Sigma System. Chapter 3: Why Is Six Sigma Succeeding Where Total Quality "Failed"? Chapter 4: Applying Six Sigma to Service and Manufacturing. Chapter 5: The Six Sigma Roadmap. Part II: Gearing Up and Adapting Six Sigma to Your Organization. Chapter 6: Is Six Sigma Right for Us Now? Chapter 7: How and Where Should We Start Our Efforts? Chapter 8: The Politics of Six Sigma: Preparing Leaders to Launch and Guide the Effort. Chapter 9: Preparing Black Belts and Other Key Roles. Chapter 10: Training the Organization for Six Sigma. Part III: Implementing Six Sigma: The Roadmap and Tools. Chapter 12: Identifying Core Processes and Key Customers (Roadmap Step 1). Chapter 13: Defining Customer Requirements (Roadmap Step 2). Chapter 14: Measuring Current Performance (Roadmap Step 3). Chapter 15: Six Sigma Process Improvement (Roadmap Step 4). Chapter 16: Six Sigma Process Improvement (Roadmap Step 4A). Chapter 17: Expanding & Integrating the Six Sigma System (Roadmap Step 5). Chapter 18: Advanced Six Sigma Tools: An Overview. Conclusion: Twelve Keys to Success.

The Six Sigma Way is the second book this year looking at the hot new quality initiative. Toronto Globe & Mail 20000706

Peter S. Pande is Founder and President of Pivotal Resources, an international consulting firm providing Six Sigma implementation, training, and management development services in industries from financial services to high technology. Robert P. Neuman, Ph.D., is a senior Consultant with Pivotal Resources. He is a noted speaker in business improvement methods and Six Sigma. Roland R. Cavanagh, P.E., is a professional engineer and Pivotal Resources Consultant with Pivotal Resources. His areas of expertise include process measurement and applied statistics, business reorganization, and Six Sigma methods.

• Part I: An Executive Overview of Six Sigma. Chapter 1: A Powerful Strategy for Sustained Success. Chapter 2: Key Concepts of the Six Sigma System. Chapter 3: Why Is Six Sigma Succeeding Where Total Quality "Failed"? Chapter 4: Applying Six Sigma to Service and Manufacturing. Chapter 5: The Six Sigma Roadmap. Part II: Gearing Up and Adapting Six Sigma to Your Organization. Chapter 6: Is Six Sigma Right for Us Now? Chapter 7: How and Where Should We Start Our Efforts? Chapter 8: The Politics of Six Sigma: Preparing Leaders to Launch and Guide the Effort. Chapter 9: Preparing Black Belts and Other Key Roles. Chapter 10: Training the Organization for Six Sigma. Part III: Implementing Six Sigma: The Roadmap and Tools. Chapter 12: Identifying Core Processes and Key Customers (Roadmap Step 1). Chapter 13: Defining Customer Requirements (Roadmap Step 2). Chapter 14: Measuring Current Performance (Roadmap Step 3). Chapter 15: Six Sigma Process Improvement (Roadmap Step 4). Chapter 16: Six Sigma Process Improvement (Roadmap Step 4A). Chapter 17: Expanding & Integrating the Six Sigma System (Roadmap Step 5). Chapter 18: Advanced Six Sigma Tools: An Overview. Conclusion: Twelve Keys to Success.

The Six Sigma Way is the second book this year looking at the hot new quality initiative. Toronto Globe & Mail 20000706