CHRISTINA MASLACH is professor of psychology at the University of California, Berkeley. She is the creator of the widely used psychological test instrument The Maslach Burnout Inventory and the author of Burnout: The Cost of Caring (1982). MICHAEL P. LEITER is dean of the faculty of pure and applied science and professor of psychology at Acadia University, Nova Scotia, Canada. He is also director of the Centre for Organizational Research & Development.

• Preface ix1. The Current Crisis 12. How You Experience Burnout 233. What Causes Burnout? 384. Why Do Anything About Burnout? 615. Crisis Intervention to Stop Burnout 796. Preventing Burnout and Building Engagement 1027. Promoting Human Values 128Afterword: Moving Toward a Better Future 148Appendix: Assessing the Work Environment 155Endnotes 171For Further Reading 173About the Author 177Index 179