Talent Keepers

CHRISTOPHER MULLIGAN is the Chief Executive Officer of TalentKeepers. He has over 30 years of experience in the human resources industry, the majority of which has been in the employee engagement, selection, assessment and retention arena. Mulligan co-founded TalentKeepers in 2000, an organization dedicated to the issue of employee engagement and retention. CRAIG R. TAYLOR is a former Vice President, Client Services with TalentKeepers. He joined the organization in 2002, developed and led the client services team, and retired from full-time work in 2017. Taylor is a well-known leader, speaker and writer in the areas of corporate training, organizational development and performance improvement.

• Preface xiAcknowledgments xiiiIntroduction: Energizing a Changing Workplace 1Blink, and Your Staff Has Changed 2Embracing the Data (and Everything After) 4The Confluence of Generations 6“Begging Them to Stay” 7Good Leadership Still Wins 8Building a Winning Strategy 81 Engaging Your Talent Is a Business Imperative 11The True Cost of Turnover 15Leadership as a Market Advantage 20Introducing the Leader Engagement Index 222 What Engages People at Work? 29The Tipping Point 30I Don’t Need No Satisfaction 33The Four Drivers of Employee Engagement 35The Four Drivers and the Leadership Engagement Index 423 Leaders and Their Impact 47The Case for a Focus on Leadership 49Why Focusing on Leaders Gets Results 51Best Boss/Worst Boss 58Leaders Underestimate Their Impact 60Different Background, Different Response 62Commit, Engage, Excel 674 Communication: The Lubricant of Change 71Blaming Up 74What Not to Do 76What to Do: Sharing Down 815 Solving the Career Growth Dilemma 85Recognize the Right Way 88Trust Each Other with Your Careers 89Shifting Career Aspirations 90The Stay Interview 92Career Growth and Accountability 100Job Stratification 103WOWs, Wet Socks, and Snorkels 1036 New Rules for Building a Leadership Team 109The Fish Rots … 111Promote for More Than Just Job Skill 115Measuring “Will Do” and “Can Do” 1207 Creating an Engagement and Retention Culture 125Can You Fix Culture? 130Communication Is Still the Key 132Creating the Culture 1338 Building the Business Case for Engagement and Retention 145Where’s the Money? 147Finding the Money 148Spreading the Impact 149Building a Winning Strategy 152Appendix: TalentKeepers’ Experience and Capabilities 155About the Authors 161Index 163

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