Dr. Huub Ruël is professor of Global Talent Management & International Business at Hotelschool The Hague, The Netherlands and research affiliate at the University of Twente.Dr. Angelique Lombarts is Professor in Hospitality, Happiness & Care at Hotelschool The Hague, The Netherlands.

• Section 1. HOSPITALITY AND EXPERIENCES Introduction; Hubb Ruël and Angelique Lombarts Chapter 1. Critical Discourse Analysis of Airbnb Reviews: Exploring Value Co-Creation; Levi van der Heijden and Tanya Bondarouk Chapter 2. Smart Resident-driven City Hospitality: An Explorative Study about how smart principles can create long-term value for the communities of the city center; Youree Park and Karoline Wiegerink Chapter 3. The Hospitable Patient Journey in a Dutch Cancer Clinic; Angelique Lombarts Section 2. TALENTS AND WORKFORCES IN THE HOSPITALITY SECTOR Chapter 4. A Qualitative Exploration of Sustainable Talent Management of Hospitality Interns Career Intentions based on their Pre-post and present Practical Placement Experiences.; Vicky Teeuwisse and David BrannoChapter 5. The Role of Organizational culture types on person-organization fit and organizational alienation levels of hotel; Yurdanur Yumuk and Hülya Kurgan Section 3. TECHNOLOGY AND SUSTAINABILITY  Chapter 6 Making it Happen – A Strategy for Learners with Disabilities. Full Inclusiveness as an Innovation Agent; Karl Russel and Anja Hellenschmidt Chapter 7. Conformity of hospitality services to SDGs related to accessibility and technology; Nil Sonuḉ Chapter 8. Understanding corporate responsibility in the hospitality – a view based on the strategy-as-practices; Arjan van Rheede and Andriew Lim Chapter 9. Business Process Management Approach in the Hospitality Industry; Jan Han, Martin Petricek, and Stephan Chalupa Chapter 10. Sustainable development goals in hospitality management; Aldo Alvarez-Risco, Alfredo Estrada-Merino, and Ricardo Perez-Luyo Chapter 11. A case study on the impact of artificial intelligence on a hospitality company; Myriam Bounatirou and Andriew Lim

Dr. Huub Ruël is professor of Global Talent Management & International Business at Hotelschool The Hague, The Netherlands and research affiliate at the University of Twente.Dr. Angelique Lombarts is Professor in Hospitality, Happiness & Care at Hotelschool The Hague, The Netherlands.

• Section 1. HOSPITALITY AND EXPERIENCES Introduction; Hubb Ruël and Angelique Lombarts Chapter 1. Critical Discourse Analysis of Airbnb Reviews: Exploring Value Co-Creation; Levi van der Heijden and Tanya Bondarouk Chapter 2. Smart Resident-driven City Hospitality: An Explorative Study about how smart principles can create long-term value for the communities of the city center; Youree Park and Karoline Wiegerink Chapter 3. The Hospitable Patient Journey in a Dutch Cancer Clinic; Angelique Lombarts Section 2. TALENTS AND WORKFORCES IN THE HOSPITALITY SECTOR Chapter 4. A Qualitative Exploration of Sustainable Talent Management of Hospitality Interns Career Intentions based on their Pre-post and present Practical Placement Experiences.; Vicky Teeuwisse and David BrannoChapter 5. The Role of Organizational culture types on person-organization fit and organizational alienation levels of hotel; Yurdanur Yumuk and Hülya Kurgan Section 3. TECHNOLOGY AND SUSTAINABILITY  Chapter 6 Making it Happen – A Strategy for Learners with Disabilities. Full Inclusiveness as an Innovation Agent; Karl Russel and Anja Hellenschmidt Chapter 7. Conformity of hospitality services to SDGs related to accessibility and technology; Nil Sonuḉ Chapter 8. Understanding corporate responsibility in the hospitality – a view based on the strategy-as-practices; Arjan van Rheede and Andriew Lim Chapter 9. Business Process Management Approach in the Hospitality Industry; Jan Han, Martin Petricek, and Stephan Chalupa Chapter 10. Sustainable development goals in hospitality management; Aldo Alvarez-Risco, Alfredo Estrada-Merino, and Ricardo Perez-Luyo Chapter 11. A case study on the impact of artificial intelligence on a hospitality company; Myriam Bounatirou and Andriew Lim

Dr. Huub Ruël is professor of Global Talent Management & International Business at Hotelschool The Hague, The Netherlands and research affiliate at the University of Twente.Dr. Angelique Lombarts is Professor in Hospitality, Happiness & Care at Hotelschool The Hague, The Netherlands.

• Section 1. HOSPITALITY AND EXPERIENCES Introduction; Hubb Ruël and Angelique Lombarts Chapter 1. Critical Discourse Analysis of Airbnb Reviews: Exploring Value Co-Creation; Levi van der Heijden and Tanya Bondarouk Chapter 2. Smart Resident-driven City Hospitality: An Explorative Study about how smart principles can create long-term value for the communities of the city center; Youree Park and Karoline Wiegerink Chapter 3. The Hospitable Patient Journey in a Dutch Cancer Clinic; Angelique Lombarts Section 2. TALENTS AND WORKFORCES IN THE HOSPITALITY SECTOR Chapter 4. A Qualitative Exploration of Sustainable Talent Management of Hospitality Interns Career Intentions based on their Pre-post and present Practical Placement Experiences.; Vicky Teeuwisse and David BrannoChapter 5. The Role of Organizational culture types on person-organization fit and organizational alienation levels of hotel; Yurdanur Yumuk and Hülya Kurgan Section 3. TECHNOLOGY AND SUSTAINABILITY  Chapter 6 Making it Happen – A Strategy for Learners with Disabilities. Full Inclusiveness as an Innovation Agent; Karl Russel and Anja Hellenschmidt Chapter 7. Conformity of hospitality services to SDGs related to accessibility and technology; Nil Sonuḉ Chapter 8. Understanding corporate responsibility in the hospitality – a view based on the strategy-as-practices; Arjan van Rheede and Andriew Lim Chapter 9. Business Process Management Approach in the Hospitality Industry; Jan Han, Martin Petricek, and Stephan Chalupa Chapter 10. Sustainable development goals in hospitality management; Aldo Alvarez-Risco, Alfredo Estrada-Merino, and Ricardo Perez-Luyo Chapter 11. A case study on the impact of artificial intelligence on a hospitality company; Myriam Bounatirou and Andriew Lim