Strategic Operations Management

DAVID WALTERS is currently Professor of Management at the Sydney Graduate School of Management, University of Western Sydney, Australia. He was previously Head of the Business Department at Macquarie University and will be leaving UWS at the end of May to take up a post at Massey University, Palmerston North, New Zealand, where he will be introducing value chain management to a number of course programmes.MARK RAINBIRD is Managing Director of AWA Ltd, a computer service company operating Australia wide.

• ForewordIntroductionNew Economy: New Business Models: New ApproachesThe Consumer as the Principal Driver of ValueValue in the Context of the FirmPractical Issues and ApplicationsPerspectives on Resource Allocation in the New EconomySupply Chain and the Demand ChainDemand Chain + Supply Chain = Value Chain. The Principles and Logic Underlying Value Chain Structures & ParticipationThe Value Chain: An Industry PerspectiveThe Firm's Value ChainPerformance Planning and ControlValue Chain ApplicationsIndustry Value DriversIndex.