• 1. A Framework for Software Quality 2. Basics of Quality Management and Continuous Process Improvement 3. ISO 9000, SEI Capability Maturity Model (CMM), and Continuous Software Process Improvement 4. Software Measurements Programs: Strategies and Implementation Issues 5. Quality of Software Products and Documents 6. Software Reliability Control 7. Software Review and Inspection Processes 8. Software Development Management Dashboards

"... in this highly pragmatic book that is, nonetheless, well-grounded in theory, go a long way toward exposing. . .[software quality] myths. . .and providing correct principles with which to replace them. They bring a rare blend of extensive experience, deep study, and broad domain of application to the topics. ... I learned a good deal from this book about achieving quality software. I know that you will too."---Peter A. Freeman, Dean and Professor, College of Computing, Georgia Institute of Technology Atlanta, Georgia