Process Improvement and CMMI� for Systems and Software

Ron S. Kenett, PhD is CEO and senior partner of KPA Ltd., an international management consulting firm, research professor at the University of Torino, Torino, Italy and international research professor, Gerstein Fisher Center for Finance and Risk Engineering, NYU Poly, NY, USA. He has more than 25 years of experience in restructuring and improving the competitive position of organizations by integrating statistical methods, process improvements, supporting technologies, and modern quality management systems. For ten years he served as Director of Statistical Methods for Tadiran Telecommunications Corporation and, previously, as researcher at Bell Laboratories in New Jersey. His 150 publications are on topics in industrial statistics, software quality, and quality management. Ron is co-author of four books including Modern Industrial Statistics: Design and Control of Quality and Reliability (with S. Zacks), Duxbury Press, 1998, Chinese edition, 2004 and Software Process Quality: Management and Control (with E. Baker), Marcel Dekker Inc., 1999, which is based on a course he taught at Tel Aviv University School of Engineering. He is editor in chief of the Encyclopedia of Statistics in Quality and Reliability (Wiley, 2007) and of the international journal Quality Technology and Quantitative Management. He is past president of ENBIS, the European Network for Business and Industrial Statistics and has been a consultant for hp, EDS, SanDisk, National Semiconductors, Cisco, Intel and Motorola. Professor Kenett’s PhD is in mathematics from the Weizmann Institute of Science, Rehovot, Israel, and a BSc in mathematics with first class honors from Imperial College, London University.Emanuel R. Baker, PhD is a principal owner of Process Strategies, Inc., an internationally recognized software and systems engineering consulting firm based in Los Angeles, CA and Walpole, ME. He and Dr. Ron Kenett are co-authors of the book, Sof

• PART I: STRATEGY AND BASICS OF QUALITY AND PROCESS IMPROVEMENT. The Strategic Role of Systems and Software Quality. Basic Elements of Continuous Process Improvement. Part II: ASSESSMENT AND MEASUREMENT IN SYSTEMS AND SOFTWARE DEVELOPMENT. CMMI, People CMM, Personal and Team Software Process, eSCM, ITIL, and ISO Standards. System and Software Measurement Programs. Part III: IMPROVEMENTS AND TESTING OF SYSTEMS AND SOFTWARE. System and Software Development Process Improvement. System and Software Testing Strategies. System and Software Beta and Usability Programs. Part IV: MANAGING AND REPORTING DATA, AND A COMPREHENSIVE CASE STUDY. Data Reporting and Analysis. Systems Development Management Dashboards and Decision Making. A Case Study: The Journey of Systems Inc. to CMMI Level 5. Index. Each chapter begins with a "Synopsis" and concludes with a "Summary"