Soft Skills For Dummies

Cindi Reiman is the President and Founder of the American Hospitality Academy (AHA), a company that has been providing leadership training and internships since 1986. AHA created Soft Skills AHA, which provides curriculums and professional development programs focusing on career readiness and the essential employability traits needed to be successful both in the workplace, and in life.

• Introduction 1Part 1: Laying Down a Solid Foundation with Soft Skills 5Chapter 1: Seeing What Soft Skills Are All About 7Chapter 2: Going Far with a Great Attitude 17Chapter 3: Cultivating Top-Notch Character Traits 35Part 2: Going Even Further with Soft Skills 47Chapter 4: Being Clear with Interpersonal Communication 49Chapter 5: Respecting Diversity and Developing Cultural Awareness 63Chapter 6: Making an Impression with Your Appearance and Manners 77Chapter 7: Staying on Top of Things with Time Management 87Chapter 8: Navigating the Dynamics of Working with Others 99Chapter 9: Applying Critical Thinking to Problems 111Chapter 10: Building a Strong Work Ethic 123Chapter 11: Leading from Anywhere in the Organization 133Part 3: Applying Soft Skills in Specific Situations 143Chapter 12: Bringing Your Soft Skills to Life 145Chapter 13: Showing Off Your Soft Skills to Prospective Employers 155Part 4: The Part of Tens 165Chapter 14: Ten Inspiring Soft Skills Phrases 167Chapter 15: Ten Ways to Grow Your Soft Skills 173Index 177

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