Shift Happens

Clare O'Connor is an award-winning writer, communications specialist and Certified Change Management Professional. She has written for countless media outlets, delivered training on strategic communications and managing change, and led change management on enterprise-wide transformational initiatives. Clare is the author of Skateboard Sibby, a middle-grade novel about change and resilience and Newsworthy: Media Relations Without the Spin.donalee Moulton, principal of Quantum Communications, is a communications specialist who has helped public, private and not-for-profit organizations navigate changes. She is a professional journalist who has written for more than 100 publications globally. donalee is the author of The Thong Principle: Saying What You Mean and Meaning What You Say, Better Policy Better Performance: The Who, Why, and What of Organizational Policy, and .

• Testimonials (p. xi) Acknowledgments (p. xiii) Chapter 1 The Super Bowl (p. 1) Section 1 On Your Mark (p. 5) Chapter 2 Square Pegs and Round Holes (p. 7) Chapter 3 The Change Management Discipline (p. 15) Chapter 4 Bringing It All Together (p. 23) Chapter 5 In, Out, or Hybrid (p. 31) Section 2 Get Set (p. 35) Chapter 6 Courting Change with SCORE (p. 37) Chapter 7 Set the Vision (p. 41) Chapter 8 Communicate With Purpose (p. 47) Chapter 9 Own Your Role (p. 55) Chapter 10 Reduce Resistance and Reinforce Change (p. 65) Chapter 11 Evolve the Culture (p. 77) Section 3 Go (p. 81) Chapter 12 SCORE for Projects (p. 83) Chapter 13 Growth Versus Crisis (p. 99) Appendices (p. 103) About the Authors (p. 109) Index (p. 111)

"Shift Happens is a practical, confidence-building companion for anyone responsible for turning ideas into results. Clear and comprehensive, it provides leaders everything they need to know to play their pivotal role in change — guiding, monitoring, supporting, and ultimately delivering results. Comprehensive yet refreshingly easy to navigate, this guide meets readers where they are, whether they're new to leading change or refining their approach. The result is a trusted reference readable in one sitting with practical examples and proven frameworks. Invaluable to leaders." - Rhonda Brown, Principal/Consultant, FutureWork Consulting, LLC"With strong storytelling and the right balance of theory and practice, Shift Happens is perfect for the leader who needs to lead teams through change. It's a must-have reference guide leaders can return to again and again to gain confidence, ideas and the approach needed when shift happens – as it inevitably will." - Jolene Titus, Communications, Marketing and Change Management professional