Sharing Knowledge

The Why and How of Organizational Change

Häftad, Engelska, 2004

AvF. Dupuy

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With a strong pedagogical format, new case studies and a helpful glossary, this is an invaluable guide both for managers having to deal with change implementation and for students and researchers of change management.

Produktinformation

Utgivningsdatum2004-08-09
Mått140 x 216 x 25 mm
Vikt384 g
FormatHäftad
SpråkEngelska
Antal sidor288
FörlagPalgrave Macmillan
ISBN9781349519118

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FRANÇOIS DUPUY is Chairman and CEP of the consulting firm MercerDelta France. He was formerly affiliate professor at INSEAD and professor of management part time at Indiana University Kelley School of Business. He also acts as an independent consultant and has worked for major public and private firms worldwide. He was previously a researcher in the French National Centre for Scientific Research, specializing in organizational analysis.

Introduction PART 1: THE CUSTOMER'S VICTORY - A CHALLENGE FOR ORGANIZATIONS An Uncertain World The Customer's Victory What is a Bureaucracy? A Requiem for Bureaucracy Change Yes, but Change What? PART 2: THE CHANGE PROCESS Review of Pure Reasoning The Process: From Symptom to Problem The Process: From Problem to Priorities The Process: From Priorities to Levers Implementation: The Moment of Change Implementation: Playing on Trust The Particular Case of Public Organizations Conclusion