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Using 18 new casesthis book showsthat in the past companies did not managelabour or customers as long as they did not need to. Tougher competition has forced them to recover control using more processes and reporting systems.Butthe result has been the opposite:the more theyrule, the more they lose control.
- Format: Inbunden
- ISBN: 9780230292635
- Språk: Engelska
- Antal sidor: 204
- Utgivningsdatum: 2011-05-11
- Översättare: Rupert Swyer
- Förlag: Palgrave Macmillan