Liz Frost is Associate Professor at the University of the West of England. Veronika Magyar-Haas is Professor in Educational Science at the University of Fribourg.Holger Schoneville is Senior Lecturer in social work at Dortmund University.Alessandro Sicora is Associate Professor and teaches social work at the University of Trento.

• Part One: The Concept of Shame from Different PerspectivesMaking Sense of Shame Theory: A Possible Psychosocial Structure ~ Elisabeth FrostThe sociology of shame ~ Sighard NeckelShame as an Anthropological and Historical and Social Emotion ~ Veronika Magyar-HaasPart Two: Shame and Service UsersPoverty as an Attack on Subjectivity: The Case of Shame, A Social Work Perspective ~ Holger SchonevilleInteractions of Shame: Violence against Children and Residential Care ~ Marie Demant and Friederike LorenzEmotional Labour in Social Work Practice and the Production of Shame in Service Users’ ~ Carsten SchröderPart Three: Shame and Social WorkersShame Regulation as Organisational Control: Evoking, Containing, and Diverting Shame to Create Compliance ~ Matthew Gibson Claim, Blame, Shame: How Risk Undermines Authenticity in Social Work ~ Mark Hardy Shame, Mistakes and Reflective Practice in Social Work ~ Alessandro Sicora

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