Kirby Porter is currently employed as Principal Librarian for the Northern Ireland Civil Service and Head of Library Services for the Northern Assembly; he is responsible for managing the Government Library Service and advising Government departments. He has developed libraries in various government departments, colleges and other organisation such as the Human Rights Commission.

• Why organisations need library and information services; First steps to getting started; The importance of customers in the planning and development of the new service; Managing access to your information – classification; Managing access to your material – cataloguing; Providing additional material for your users – the art of stock selection; Planning further service development; Measuring the performance of the library service; Marketing the new service; Conclusion.