Libraries and Key Performance Indicators

Leo Appleton is the Director of Library Services at Goldsmiths, University of London where he is responsible for the operational and strategic management of the university's library services. His previous roles include Associate Director posts at the University of the Arts, London and Liverpool John Moores University and he has held library leadership and management positions in several other higher and further education institutions. During his professional career Leo has been involved in many aspects of library and information provision and management including academic liaison and support, library space and building design, quality assurance and performance measurement, staff development and training, technology enhanced learning, collection development and the provision of electronic and digital library resources. He has presented and published widely on several of these areas.Leo is a chartered fellow of the Chartered Institute of Library and Information Professionals and has is currently active within the Multimedia, Information and Technology group (MmIT), as the editor of the MmIT Journal. Leo is also the associate editor of the New Review of Academics Librarianship and co-editor of the UKSG electronic newsletter eNews. Leo also has a long standing and active involvement with SCONUL and is currently a member of its Transformation Group.Leo’s professional interests include performance measurement of libraries and strategic approaches to service delivery. He is currently studying for a Phd at Edinburgh Napier University in which he is investigating the value and impact of UK public libraries on citizenship development. This research is taking him outside of his natural higher education environment as he conducts his empirical research in public libraries across the UK.

• 1. Introduction2. What do KPIs have to do with the library?3. A Brief history of evaluation and performance measurement in libraries4. Developing a culture of performance measurement5. Performance measurement in the digital age6. Quantitative methods of performance measurement7. Qualitative methods of performance measurement8. Mixed methods of performance measurement9. An Overview of Key Performance Indicators10. How can KPIs be used in performance measurement?11. Case studiesKingston University, Elizabeth MaloneLiverpool John Moores University, Elaine SykesMcmaster University, Kathryn BellNational Health Service, Alan Fricker, Tracey PratchettPennsylvania State University, Daniel Coughlin, Joseph Salem Jr.12. Using KPIS in your library and information service13. Final reflections on performance measurement and performance indicators