Jack Wiley, Ph.D., is founder and executive director of the Kenexa High Performance Institute, the R&D arm of a leading provider of business solutions for human resources. He is recognized internationally for groundbreaking research that links employee survey results to measures of customer satisfaction and financial performance. A keynote speaker at conferences around the world, Dr. Wiley shares his research findings and advice with thousands of HR professional and business leaders every year.Brenda Kowske, Ph.D., is a manager and research consultant for the Kenexa High Performance Institute. Kowske is a highly respected researcher in the field of HR and, through her management of the WorkTrends™ study, investigates timely topics that inform talent management practices around the world. She has worked as a coach, trainer, and performance management consultant for Fortune 500 companies.

• List of Figures and Tables viiPreface xiAcknowledgments xv1. What Employees Really Want 12. Why You Should Care 133. Recognition 274. Exciting Work 455. Security of Employment 616. Pay 797. Education and Career Growth 978. Conditions at Work 1179. Truth 13910. RESPECT: A Key to Your Future Success 155Appendix A. Identifying RESPECT Levels Worksheet 167Appendix B. About the WorkTrends Study 173Appendix C. Discovering the RESPECT Taxonomy: The Method 177Notes 183About the Authors 195Index 197

"This book takes the reader through all elements of RESPECT, offering easy-to-read case studies, sensible advice and powerful evidence." (People Management, December 2011)"The HR budget spent to find out 'what employees really want' doesn't bear thinking about, so Wiley and Kowske should be praised for tackling it." (HR Magazine, December 2011)"This book takes the reader through all the elements of respect — offering easy-to-read case studies, sensible advice backed up by a range of powerful evidence and argument." (People Management, November 2011)