Resolving Grievances in the Nursing Home

Abraham Monk is Brookdale Professor of Gerontology at the Columbia University School of Social Work and Director of the Brookdale Institute on Aging and Adult Human Development. Lenard W. Kaye is a Research Scientist at the Columbia University School of Social Work and Associate Director of the Brookdale Institute. Howard Litwin is a Lecturer at the Paul Baerwald School of Social Work, The Hebrew University of Jerusalem.

• 1. Antecedents of the Ombudsman Program 2. Structuring Quality Assurance Mechanisms for the Elderly in Long-Term Care 3. Study Methodology 4. The Ombudsman and the Complaint Grievance Process 5. What Do Ombudsmen Do? 6. Do Ombudsman Programs Get Results? 7. The Future of the Ombudsman