Resilient Enterprise

Design AI systems that teach your workforce instead of replacing it The Resilient Enterprise: Designing Artificial Intelligence that Teaches the Workforce draws on cognitive psychology and UX principles to show business leaders how to deploy AI that strengthens employee competence rather than eroding it. Victor S. Yocco, PhD, a Staff UX Researcher at ServiceNow with over a decade directing product design research at EY, delivers specific pedagogical design patterns that leaders can implement immediately to counter skill atrophy caused by AI overreliance. The World Economic Forum identifies skill atrophy as a top concern for Chief People Officers due to AI overreliance. This book directly addresses that risk by providing actionable frameworks for designing AI-powered tools and agents that preserve structural knowledge across junior and senior staff. It connects cognitive psychology research to practical interface design, equipping leaders with methods to build organizations where humans and machines both perform at their highest capability. Readers will also find: Pedagogical design patterns for AI interfaces that reinforce rather than replace employee reasoning and decision-making skillsStrategies for preventing cognitive skill atrophy among senior staff whose expertise is being offloaded to AI-powered automationApproaches to ensure junior employees develop the structural knowledge required for their roles alongside AI toolsUX principles grounded in cognitive psychology that guide how AI agents should interact with human workersFrameworks for building organizational resilience so teams can function effectively both with and without AI assistanceWritten for Chief People Officers, Chief Information Officers, Vice Presidents of Product Management, Directors of Learning and Development, and Senior Managers of Operations, this book provides the pedagogical design patterns and cognitive frameworks needed to deploy AI that preserves and strengthens workforce expertise rather than undermining it.