Edited by Florian Kock, Full Professor of Tourism and Hospitality Management, Department of Marketing, Copenhagen Business School, Denmark, Adam Lindgreen, Full Professor, Copenhagen Business School, Denmark and Extraordinary Professor, Gordon Institute of Business Science, University of Pretoria, South Africa and Stefan Markovic, Full Professor of Marketing, Department of Marketing, NEOMA Business School, France

• ContentsIntroduction to the Research Handbook on Tourism, Complexity and Uncertainty 1Florian Kock, Adam Lindgreen and Stefan MarkovicPART I RESIDENTS AND TOURISTS: CONFLICTS AND WELL-BEING1 Understanding intergroup conflict between residents and tourists:a social identity perspective 8P. Monica Chien, Brent W. Ritchie, Naho Maruyama, Takashi Oguchi, andFlorian Kock2 Rethinking ‘resilience’: Indigenous wellbeing and romanticisedinequality in post-COVID tourism campaigns 27Tarryn Phillips, John Taylor, Edward Narain, and Philippa Chandler3 Understanding the well-being of tourism destination residents in thecontext of complexity and uncertainty 42Kreg Lindberg4 The impact of host–guest conflict on residents’ attitudes: the mediatingeffect of emotional solidarity and well-being 53Adiyukh Berbekova, Sujie Wang, and Guangxin SongPART II CHALLENGES FOR PEOPLE AND CULTURE5 Tourism, COVID-19 and South Africa’s informal sector: commentarythrough the lens of street traders in the CBD of Cape Town 69Alicia Fourie, Derick Blaauw and Vickey de Villiers6 Peeping on poverty: moral considerations and tourist perspectives ofslum tourism 81Lucia S. G. Barros and Julia von Schuckmann7 Cultural heritage looting: a neglected global issue and its impact onsustainable tourism development 92Amr Al-AnsiPART III CHALLENGES FOR THE ENVIRONMENT8 Reflections on challenges for tourism and thoroughbred racing 102Caroline Winter9 The evolutionary tourism paradigm: a powerful tool for predicting andexplaining behavior during and after Covid-19 116Astrid Nørfelt and Tim Stroh10 Environmental behaviour on vacation: insights and challenges 134Rouven Doran, Svein Larsen, and Katharina Wolff11 The short-term future of Arctic tourism: the complexity of seasonaluncertainties for nature-based tourism 145Francisco Alix Varnajot and Aapo Lundén12 Climate change and winter (sports) tourism 161Maximilian Witting and Jürgen SchmudePART IV SAFETY, HEALTH, AND POLITICS13 The impact of terrorism events on tourism arrivals and income: 30 yearsof analysis 175Cláudia Seabra, Sunil Tiwari, and Farhad Nazir14 Complement or competition? Airbnb-based tourism and local housingmarkets in four Norwegian cities 190Birgit Leick, Bjørnar Karlsen Kivedal and Mehtap Aldogan Eklund15 Animosity in tourism research 208Svetlana Stepchenkova

‘Tourism as a global socioeconomic force is resilient and yet it is highly susceptible to the complexity and uncertainty inherent in today’s ever-changing globalized market dynamics. Changes in consumer preferences, political landscapes, and global events pose new challenges and create uncertainty in the demand for tourism experiences and services. Navigating the landscape of uncertainties in tourism demands researchers and practitioners alike to be creative and innovative in their approach to dealing with problems and challenges. The Research Handbook on Tourism, Complexity, and Uncertainty offers novel ideas and critical approaches to current tourism challenges and brings out solutions for complex and multifaceted issues affecting the different stakeholders of the tourism ecosystem. It is a must-have book for tourism researchers, educators, and practitioners.’

Edited by Florian Kock, Full Professor of Tourism and Hospitality Management, Department of Marketing, Copenhagen Business School, Denmark, Adam Lindgreen, Full Professor, Copenhagen Business School, Denmark and Extraordinary Professor, Gordon Institute of Business Science, University of Pretoria, South Africa and Stefan Markovic, Full Professor of Marketing, Department of Marketing, NEOMA Business School, France

• ContentsIntroduction to the Research Handbook on Tourism, Complexity and Uncertainty 1Florian Kock, Adam Lindgreen and Stefan MarkovicPART I RESIDENTS AND TOURISTS: CONFLICTS AND WELL-BEING1 Understanding intergroup conflict between residents and tourists:a social identity perspective 8P. Monica Chien, Brent W. Ritchie, Naho Maruyama, Takashi Oguchi, andFlorian Kock2 Rethinking ‘resilience’: Indigenous wellbeing and romanticisedinequality in post-COVID tourism campaigns 27Tarryn Phillips, John Taylor, Edward Narain, and Philippa Chandler3 Understanding the well-being of tourism destination residents in thecontext of complexity and uncertainty 42Kreg Lindberg4 The impact of host–guest conflict on residents’ attitudes: the mediatingeffect of emotional solidarity and well-being 53Adiyukh Berbekova, Sujie Wang, and Guangxin SongPART II CHALLENGES FOR PEOPLE AND CULTURE5 Tourism, COVID-19 and South Africa’s informal sector: commentarythrough the lens of street traders in the CBD of Cape Town 69Alicia Fourie, Derick Blaauw and Vickey de Villiers6 Peeping on poverty: moral considerations and tourist perspectives ofslum tourism 81Lucia S. G. Barros and Julia von Schuckmann7 Cultural heritage looting: a neglected global issue and its impact onsustainable tourism development 92Amr Al-AnsiPART III CHALLENGES FOR THE ENVIRONMENT8 Reflections on challenges for tourism and thoroughbred racing 102Caroline Winter9 The evolutionary tourism paradigm: a powerful tool for predicting andexplaining behavior during and after Covid-19 116Astrid Nørfelt and Tim Stroh10 Environmental behaviour on vacation: insights and challenges 134Rouven Doran, Svein Larsen, and Katharina Wolff11 The short-term future of Arctic tourism: the complexity of seasonaluncertainties for nature-based tourism 145Francisco Alix Varnajot and Aapo Lundén12 Climate change and winter (sports) tourism 161Maximilian Witting and Jürgen SchmudePART IV SAFETY, HEALTH, AND POLITICS13 The impact of terrorism events on tourism arrivals and income: 30 yearsof analysis 175Cláudia Seabra, Sunil Tiwari, and Farhad Nazir14 Complement or competition? Airbnb-based tourism and local housingmarkets in four Norwegian cities 190Birgit Leick, Bjørnar Karlsen Kivedal and Mehtap Aldogan Eklund15 Animosity in tourism research 208Svetlana Stepchenkova

‘Tourism as a global socioeconomic force is resilient and yet it is highly susceptible to the complexity and uncertainty inherent in today’s ever-changing globalized market dynamics. Changes in consumer preferences, political landscapes, and global events pose new challenges and create uncertainty in the demand for tourism experiences and services. Navigating the landscape of uncertainties in tourism demands researchers and practitioners alike to be creative and innovative in their approach to dealing with problems and challenges. The Research Handbook on Tourism, Complexity, and Uncertainty offers novel ideas and critical approaches to current tourism challenges and brings out solutions for complex and multifaceted issues affecting the different stakeholders of the tourism ecosystem. It is a must-have book for tourism researchers, educators, and practitioners.’

Edited by Florian Kock, Full Professor of Tourism and Hospitality Management, Department of Marketing, Copenhagen Business School, Denmark, Adam Lindgreen, Full Professor, Copenhagen Business School, Denmark and Extraordinary Professor, Gordon Institute of Business Science, University of Pretoria, South Africa and Stefan Markovic, Full Professor of Marketing, Department of Marketing, NEOMA Business School, France

• ContentsIntroduction to the Research Handbook on Tourism, Complexity and Uncertainty 1Florian Kock, Adam Lindgreen and Stefan MarkovicPART I RESIDENTS AND TOURISTS: CONFLICTS AND WELL-BEING1 Understanding intergroup conflict between residents and tourists:a social identity perspective 8P. Monica Chien, Brent W. Ritchie, Naho Maruyama, Takashi Oguchi, andFlorian Kock2 Rethinking ‘resilience’: Indigenous wellbeing and romanticisedinequality in post-COVID tourism campaigns 27Tarryn Phillips, John Taylor, Edward Narain, and Philippa Chandler3 Understanding the well-being of tourism destination residents in thecontext of complexity and uncertainty 42Kreg Lindberg4 The impact of host–guest conflict on residents’ attitudes: the mediatingeffect of emotional solidarity and well-being 53Adiyukh Berbekova, Sujie Wang, and Guangxin SongPART II CHALLENGES FOR PEOPLE AND CULTURE5 Tourism, COVID-19 and South Africa’s informal sector: commentarythrough the lens of street traders in the CBD of Cape Town 69Alicia Fourie, Derick Blaauw and Vickey de Villiers6 Peeping on poverty: moral considerations and tourist perspectives ofslum tourism 81Lucia S. G. Barros and Julia von Schuckmann7 Cultural heritage looting: a neglected global issue and its impact onsustainable tourism development 92Amr Al-AnsiPART III CHALLENGES FOR THE ENVIRONMENT8 Reflections on challenges for tourism and thoroughbred racing 102Caroline Winter9 The evolutionary tourism paradigm: a powerful tool for predicting andexplaining behavior during and after Covid-19 116Astrid Nørfelt and Tim Stroh10 Environmental behaviour on vacation: insights and challenges 134Rouven Doran, Svein Larsen, and Katharina Wolff11 The short-term future of Arctic tourism: the complexity of seasonaluncertainties for nature-based tourism 145Francisco Alix Varnajot and Aapo Lundén12 Climate change and winter (sports) tourism 161Maximilian Witting and Jürgen SchmudePART IV SAFETY, HEALTH, AND POLITICS13 The impact of terrorism events on tourism arrivals and income: 30 yearsof analysis 175Cláudia Seabra, Sunil Tiwari, and Farhad Nazir14 Complement or competition? Airbnb-based tourism and local housingmarkets in four Norwegian cities 190Birgit Leick, Bjørnar Karlsen Kivedal and Mehtap Aldogan Eklund15 Animosity in tourism research 208Svetlana Stepchenkova

‘Tourism as a global socioeconomic force is resilient and yet it is highly susceptible to the complexity and uncertainty inherent in today’s ever-changing globalized market dynamics. Changes in consumer preferences, political landscapes, and global events pose new challenges and create uncertainty in the demand for tourism experiences and services. Navigating the landscape of uncertainties in tourism demands researchers and practitioners alike to be creative and innovative in their approach to dealing with problems and challenges. The Research Handbook on Tourism, Complexity, and Uncertainty offers novel ideas and critical approaches to current tourism challenges and brings out solutions for complex and multifaceted issues affecting the different stakeholders of the tourism ecosystem. It is a must-have book for tourism researchers, educators, and practitioners.’