Remote Service Technology Perception and its Impact on Customer-Provider Relationships 1

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Remote Service Technology Perception and its Impact on Customer-Provider Relationships

Name: Remote Service Technology Perception and its Impact on Customer-Provider Relationships
Price: 1159 SEK
Availability: InStock
Author: Stefanie Paluch
ISBN: 9783834931009

Stefanie Paluch

Pocket

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419 sidor
2011

Stefanie Paluch employs multiple qualitative methods to explore the perception of remote services and its impact on customer-provider relationships in USA, Germany and Sweden. She develops a comprehensive model about customers' holistic remote service experience and derives theoretical propositions that reflect main influence factors.

Författare: Stefanie Paluch
Illustratör: 19 Schwarz-Weiß-Tabellen 54 Schwarz-Weiß-Abbildungen
Format: Pocket/Paperback
ISBN: 9783834931009
Språk: Tyska
Antal sidor: 419
Utgivningsdatum: 2011-09-23
Förlag: Gabler