Records and Information Management

Patricia C. Franks, PhD, CA, CRM, IGP, CIGO, FAI, is a professor emerita at San José State University, where she teaches courses in enterprise content management and digital preservation. She is a past president of the National Association of Government Archivists and Records Administrators (NAGARA) and the Upstate New York Chapter of ARMA International. She is the sole editor of The Handbook of Archival Practice and co-editor of the Encyclopedia of Archival Science, the International Directory of National Archives, Teaching and Learning in Virtual Environments: Archives, Museums, and Libraries, and the Encyclopedia of Archival Writers, 1500–2015. She is a member of the CIGO Association Board of Directors and Preservica’s Digital Preservation Sustainability Council. Her research interests are related to emerging technology and its impact on records and information management. She is currently a member of the InterPARES Trust AI multinational interdisciplinary research project where she leads two teams exploring the application of AI in the archives and records management disciplines. Franks has written and spoken widely on topics of social media, cloud computing, blockchain technology, information governance, data governance, and artificial intelligence.

• List of IllustrationsAcknowledgmentsIntroductionChapter 1: Evolution of Records and Information ManagementChapter 2: Building an Information Governance Program on a Solid RIM FoundationChapter 3: Records Creation, Capture, Classification, and File Plan DevelopmentChapter 4: Records Retention Strategies: Inventory, Appraisal, Retention, and DispositionChapter 5: Records and Information Access, Storage, and RetrievalChapter 6: Enterprise Information and Recordkeeping SystemsChapter 7: Emerging and Disruptive TechnologiesChapter 8: Essential Records, Disaster Preparedness and Recovery, and Business ContinuityChapter 9: Information Value, Risk, Privacy and SecurityChapter 10: Physical Records, Records Centers, and ArchivesChapter 11: Digital Preservation and Trusted Digital RepositoriesChapter 12: Data Governance, Automation, and Artificial IntelligenceChapter 13 From Records Management to Information Governance: An EvolutionChapter 14 Leadership and Management Skills for Information ProfessionalsAppendixesAppendix A: Examples of Global Data Protection and Privacy LegislationAppendix B: A Sampling of US Privacy Protection LawsGlossaryAbout the Author and ContributorsIndex