One Minute Manager Meets the Monkey
Kenneth Blanchard, William Oncken, Jr., Hal Burrows
Häftad, 2000
159 kr
Del i serien One Minute Manager
Raving Fans!
Häftad, Engelska, 1998
159 kr
Skickas . Fri frakt för medlemmar vid köp för minst 249 kr.
With a new foreword by Ken BlanchardA straightforward and snappy guide to successful customer service from the author of the bestselling The One Minute Manager.Raving Fans, in a nutshell, is the advice given to a new Area Manager on his first day – in an extraordinary business book that will help everyone, in every kind of organisation or business, deliver stunning customer service and achieve miraculous bottom-line results.Raving Fans is written in the parable style of The One Minute Manager and uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature – not just a passing fad.Business is in the midst of a service crisis that has left millions of disillusioned customers in its wake. Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace – and turn their customers into raving, spending fans.
Produktinformation
- Utgivningsdatum1998-06-15
- Mått130 x 200 x 15 mm
- Vikt120 g
- FormatHäftad
- SpråkEngelska
- SerieOne Minute Manager
- Antal sidor160
- FörlagHarperCollins Publishers
- ISBN9780006530695
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